Fulfilment Operations Analyst

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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

Fulfilment Operations supports operations across all business services for Retail, Corporate Banking and Global Banking Clients, addressing the challenge of migrating specific processes not being part of GSC footprint and Business Service Catalogue.

We work with several European markets to prepare regulatory reports as required by a relevant activity within agreed timelines together with daily review and verification of transactional and static data records.

In addition, we are playing supporting role in any testing and systems implementation projects being part of dedicated markets.

What you’ll do

• To prepare annual/quarterly/semi-yearly/monthly regulatory reports as required by a relevant activity within agreed timelines.

• Collect and keep the necessary transaction background information / source documents for analysis.

• Static records daily review and verification.

• Daily / weekly MI preparation for internal usage and activity tracking.

• Communicate with in-country Finance sub-function counterpart regularly regarding queries and challenges on the data as agreed with the team manager.

• Support manager and experts, develop capability to produce more ad hoc and complex reporting.

• Proactively contribute to find ways to improve service quality and exceed customer’s expectations.

• Demonstrate ownership and logical approach to activities undertaken, working collaboratively within the team to ensure that the bank meets its deadline for submission of responses.

What you need to have to succeed in this role

• Bachelor’s degree

• Knowledge / appreciation of statutory & regulatory reporting requirements, be able to follow processes independently and apply controls to ensure compliance with these

• Strong interpersonal skills, confidence to communicate and build strong relationships with stakeholders

• Excellent written and verbal communication skills in English, Italian is additional asset

• Proven track record of delivering high level of customer service

• Ability to handle multiple tasks and prioritize them depending on the criticality of the tasks

• Computer literacy (MS Office), Advanced in data management

• Be able to work independently and meet tight deadlines

What we offer

• Competitive salary

• Annual performance-based bonus

• Additional bonuses for recognition awards

• Multisport card

• Private medical care

• Life insurance

• One-time reimbursement of home office set-up (up to 800 PLN).

• Corporate parties & events

• CSR initiatives

• Nursery discounts

• Language classes

• Financial support with trainings and education

• Social fund

• Flexible working hours

• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Zoom interview with the hiring manager

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.