Content Management Administrator

Content Management Administrator

Ref. 24354

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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

The Content Studio sits within Customer and Marketing and is responsible for managing HSBC’s public websites (PWS) for Wealth and Personal Banking (WPB) globally and secure content on multiple platforms.

The Content Management Administrator is responsible for updating the PWS and other platforms according to briefs provided by market stakeholders. As part of a regional team covering EMEA (and ASP & US depending on staffing volumes), the role holder will be required to work effectively under direction of the local site lead and ultimately the Global Head of Content and Governance to create compelling and engaging content to drive customer engagement and acquisition.

While this is not a developer role, the role holder will also be required to troubleshoot and facilitate the resolution of issues with the PWS, or the content management system (AEM) and so technical knowledge is advantageous.

This role will be required to support Out of Hours changes (business critical work that may need to be made outside of normal office hours).

What you’ll do

• Build collaborative relationships with relevant teams at a local, regional, and global level.

• Build customer focused, engaging content in our Content Management System (CMS) according to supplied briefs.

• Ensure all content is accurate and adheres to copy and content standards.

• Troubleshoot and facilitate the resolution of technical issues with the PWS and/or content management system.

• Work effectively as part of a cross-functional team within GPWS and Content & Copy.

• Communicate effectively with stakeholders at a local, regional and global level.

• Proactively share best practice and knowledge around content management with relevant teams, providing insight and recommendations as appropriate.

What you need to have to succeed in this role

• Experience and knowledge of delivering digital best practice in areas such as content management, e-commerce, content strategy, web analytics, SEO, SEM, optimisation, accessibility, and UX/UI.

• Experience of working with web publishing tools, content management systems (specific experience with Adobe Experience Manager is essential) and project management tools (Jira/Confluence or similar).

• Strong communication and stakeholder management skills, including the ability to communicate technical issues, resolve differences and influence stakeholders.

• Ability to troubleshoot and facilitate the resolution of technical issues.

What we offer

The pay range for this role is 10 000 PLN – 11 300 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

Additional bonuses for recognition awards

• Multisport card

• Private medical care

• Life insurance

• One-time reimbursement of home office set-up (up to 800 PLN).

• Cafeteria platform

• Employee assistance program

• Additional contributions to PPK scheme

• Corporate parties & events

• CSR initiatives

• Nursery discounts

• Financial support with trainings and education

• Social fund

• Flexible working hours

• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

1. Online behavioural test

2. Telephone screen

3. Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.