IT Project Manager - Service Now

Join the Service Integration Team as an experienced Project management professional to support the growth of the Project management function and to deliver ServiceNow related projects within the Service Integration Portfolio.

In this role you will collaborate with cross-functional teams and stakeholders from various functions/business units to manage projects which align with business objectives and priorities.

Key Job Responsibilities and Accountabilities

• Lead end-to-end projects using waterfall and agile project methodologies
• Manage the projects, including budgeting, task prioritization, estimates, team allocation and timelines to ensure delivery on-time
• Translate business requirements into technical requirements and maintain dialogue with all stakeholders 
• Develop and manage project plans to deliver project outcomes according to business value
• Facilitate and coordinate communication with internal and external suppliers contributing to projects
• Identify and manage risks and issues, including escalations
• Create project status reports
• Ensure adherence to Hitachi Energy delivery methodology, including project controls and gate model
• Manage project budgets and forecasts, control the project expenses and variations
• Support process improvements and promote best project management practices

Skills, Knowledge, and Abilities:

• Minimum 5+ years of professional working experience in area of IT Project Management
• PMP certification highly desirable
• Experience in implementing projects for ServiceNow
• Understanding of different Agile frameworks (SCRUM, Kanban, SAFe) and Agile certifications (SCRUM PSM I, CSM) are welcome
• Understanding of Lean Six Sigma concepts and DMAIC cycle
• Good knowledge of ITIL V3 and/or V4
• Highly proficient in project methodologies, including establishing way of working, processes, and management of reporting tools
• Strong written and verbal communication skills
• Excellent people skills: team building and motivation, facilitation, and conflict resolution,
• Highly organized with attention to detail
• Ability to manage multiple concurrent projects
• Ability to drive risk assessment and mitigation plans
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and resistance to change
• Comfortable working with remote team members across multiple time zones