Support Executive

Job Title: Support Executive

Location: Warsaw, Poland (Hybrid)

Employment Type: Contract B2B

About Hirexa Solutions:

Hirexa Solutions is a leading player in the recruitment ecosystem across the United States, United Kingdom, Europe, and India. As the fastest-growing next-generation provider of technology talent, we empower our clients to become resourceful, achieve higher productivity, adopt agile structures, and effectively execute project deliverables.

Envisioned and co-founded by veterans of the Information Technology industry, our mission is to make recruitment efficient, flawless, and cost-effective. Our unwavering commitment to strategic investments in intelligent technology underscores our passion for people and our dedication to helping organizations realize their true potential.

Position Overview:

For one of our partners, we are seeking a Support Executive who will be responsible for SQL, Azure, Web technologies. The ideal candidate will possess the necessary skills and experience to contribute to the success of our partner organization.

Technical Background / Skills

• One Identity Manager (Sailpoint is a plus )

• MS SQL+T-SQL

• Active Directory/EntraID

• Windows Server / Cluster

• Cloud environments (Azure)

• Dynatrace or other monitoring tools

• Web technologies (Html, JavaScript, Angular, JQuery, REST API)

• System AutomationRole

• Analyses service and component availability, reliability, maintainability and serviceability.

• Supports the investigation and resolution of issues relating to local IT Operations.

• Develops solutions to known incident scenarios and ensures that incidents are handled correctly.

• Coordinates recovery of interrupted IT services within 2nd and 3rd level support.

• Ensures fast and automated evaluation of defined services and service components.

• Monitors critical workflows by using alerting and readiness. Monitors and if needed adjusts jobs and job networks acc. standards.

• Make suggestions for improvement of existing implementations

• Create appropriate level of documentation (e.g. process models, knowledge bases) required for maintenance and support

• Work closely with Service Management, Business Partners to understand their feedback on issues and performance and translate them into continuous improvement solutions. Profile

• Bachelor’s Degree in Computer Science, Information Systems or equivalent work experience.

• In-depth experience and understanding of Service Management & Customer Satisfaction principles

• Knowledge of the One Identity Manager software product

• Proficiency in SQL & Monitoring Tools (Such as Dynatrace).

• Knowledge of Windows Server, Cloud environments (Azure), Active Directory/EntraID, Web technologies

• You enjoy working in a global organization and have experience working with teams in multiple locations and time-zones

• “Can do” mentality, enable project teams, see and address issues pro-actively, find solutions

• Communication, Collaboration, Pro-Active

How to Apply:

If you are interested in this opportunity, please submit your resume. We look forward to hearing from you!