Incident Manager /Process Lead

Job Title:Incident Manager /Process Lead

Location:Poland,Remote

Employment Type:Permanent

About Hirexa Solutions:

Hirexa Solutions is a leading player in the recruitment ecosystem across the United States, United Kingdom, Europe, and India. As the fastest-growing next-generation provider of technology talent, we empower our clients to become resourceful, achieve higher productivity, adopt agile structures, and effectively execute project deliverables.

Envisioned and co-founded by veterans of the Information Technology industry, our mission is to make recruitment efficient, flawless, and cost-effective. Our unwavering commitment to strategic investments in intelligent technology underscores our passion for people and our dedication to helping organizations realize their true potential.

Position Overview:

Chair Incident Management bridge calls •

Suggest updates for documentation of process, roles and responsibilities and it’s interfaces for operational improvement

•dentify and organise resources, regardless of their position, to participate in conference calls

Set priorities and choose escalation procedures in the due care of incidents

Escalate to and include Head of global IM in a timely manner based on the judgement of criticality of an event. • Assist with defining, developing, documenting and imbedding the processes within respective functional area in line with the Process Framework to SMEs

Manage Provider, Customer and internal organizational interfaces •

Ensure adequate adherence to process metrics •

Identification of risk and compliance issues and indicators • Proactively review incident data to generate higher quality input for PM and detect patterns • Chairing reviews and meetings as required with Senior management/client

Close contact and feedback to incident mgt. support • Work with Problem, Change and Continuity Management to leverage understand for permanent solutions.

Input to allocation of team member activities /distribution of assignment

How to Apply:

If you are interested in this opportunity, please submit your resume. We look forward to hearing from you!