Technical Support Agent with Swedish & English

Tasks:

• As a Technical Support Agent with HCL Technologies, you will perform a support role for the Swedish-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.

• Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

  
  

Daily Activities:

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users

• Route problems to internal support group

• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge

• Administer and provide User Access in various systems

• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

  
  

Technical Requirements:

• Understanding of the IT environment and readiness to learn new processes and technologies

• Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware

• ITIL knowledge would be an asset

• Excellent communication and conversation skills (both verbal and written)

• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations

• Ability to acquire new information quickly and the willingness to do so at all times

• Willingness to work rotational shift

  
  

Language Requirements:

• Swedish – at least C1

• English – at least B2