IT Technician – Lab & Infrastructure

HCLTech is a global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, AI and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2023 totaled $13.1 billion.

To learn how we can supercharge progress for you, visit hcltech.com.

As an IT Technician – Lab & Infrastructure at HCLTech, you will play a pivotal role in ensuring the seamless operation and readiness of the company’s storage validation lab environment. Your expertise will directly support the development, configuration, and testing of next-generation IT solutions. Your contributions will impact project delivery timelines and quality, reinforcing HCLTech's leadership in driving technological advancement for global clients.

Detailed Responsibilities

Hardware & Lab Support

• Assemble, upgrade, and maintain hardware systems to meet lab requirements.

• Populate and configure storage devices within Devices Under Test (DUTs).

• Prepare and deploy BIOS/IFWI images and update Board Known Configurations (BKCs).

• Manage and track lab inventory, ensuring hardware readiness and availability.

Network & Infrastructure

• Configure, administer, and troubleshoot network switches and related infrastructure.

• Support and maintain IPv4/IPv6, DNS, DHCP, and SNMP configurations.

• Ensure stable and secure remote access channels for lab personnel.

• Design and set up complex network topologies for testing scenarios.

Lab Maintenance & Support

• Install operating systems (Windows & Linux) via MDT, WDS, PXE, and perform system re-imaging as required.

• Set up and support power measurement tools (DAQ, PowerMeter) for performance testing.

• Diagnose and resolve infrastructure issues to maintain high lab uptime and efficiency.

Skill Requirements

• Minimum of 3 years’ experience in a lab or hardware technician role within an enterprise IT environment.

• Proven hands-on expertise in assembling hardware systems and replacing components.

• Strong understanding of basic networking concepts, including IPv4/IPv6, DHCP, DNS.

• Proficiency with installation and configuration of Windows and Linux operating systems.

• Familiarity with BIOS configuration and firmware deployment.

• Diploma or degree in Computer Science, Information Technology, Electronics, or a related technical field.

Other Requirements (Optional)

• Certifications such as CompTIA A+, Network+, or equivalent are highly desirable.

• Experience with automation tools for system provisioning and network management is an advantage.

• Strong analytical and troubleshooting abilities.

• Effective communication skills and a collaborative approach to team projects.

Beneficial package:

• Life insurance

• Private medical care

• MultiSport Card

• Subsidy for glasses

• Subsidy to language courses

• Christmas and holiday bonuses

The driving force behind that work, our people are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help find their spark and become the best version of themselves.