Identity and Access Management (IAM) Specialist with German

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B

Overview of the Role

As Identity and Access Management (IAM) Specialist, you will play a pivotal role in managing and ensuring the seamless operation of Identity and Access Management (IAM) systems, with a strong focus on Governance, Risk, and Compliance (GRC) activities. This role is instrumental in maintaining the security, compliance, and operational efficiency of business-critical systems, contributing directly to the organization's integrity and reputation.

Support Hours:

• Service time 6:00 am – 5:30 pm, Mon – Fri ( Local Time Germany)

• Early Shift Hours – 6:00 AM to 3:00 PM

• Late Shift hours – 8:30 AM – 5:30 PM

• Individual has to work in any of these shifts.

• Additionally on-call duty to: Target Days (weekdays), 06:00 – 17:30. And weekends Fri, 05:30 PM – Mon, 06:00 AM

Detailed Responsibilities:

• Ensure continuous operation and connectivity of all component instances managed by the central IAM system.

• Maintain the availability and performance of all BRM components connected to IAM systems.

• Conduct timely fault and error testing in accordance with operational management standards.

• Oversee the onboarding and offboarding of employees, ensuring full compliance with client specifications and security guidelines.

• Execute communication protocols as defined in the Operations Management Manual.

• Manage and configure target/actual comparisons for all technically connected target systems, including scheduling and ticket creation.

• Provide support for incident, service request, and issue tickets, using platforms such as ARS and ServiceNow.

• Prepare documentation for audits and certifications, ensuring timely and accurate creation of populations and verification documents.

• Assist audit teams and support the execution of inspection processes.

• Organize and lead training and informational events to support BRM GRC requirements.

• Lead and ensure the successful execution of semi-annual BRM recertification campaigns, including data cleansing, documentation, and reporting.

• Validate the functionality of recertification tools and coordinate pre-campaign readiness.

• Collect, track, and document data from unconnected components and manage manual import of authorization data as required.

• Ensure all recertification documentation is accurate, timely, and stored according to defined structures.

• Govern overall BRM operations, lead team members, and ensure the delivery of high-quality outputs.

• Conduct weekly status meetings, lessons learned sessions, and coordination meetings for BRM GRC fulfillment.

• Clarify and coordinate tenant assignment for functional users on customer systems.

• Adhere to defined support hours and participate in shift rotations and on-call duties as per operational requirements.

Skill Requirements:

• Proven experience in operations management, ideally in IAM or BRM environments.

• In-depth understanding of Governance, Risk, and Compliance (GRC) within IT operations.

• Basic knowledge of Windows Active Directory, UNIX, and z/OS environments.

• Foundational understanding of authorization management processes.

• Prior professional experience in technical support roles.

• Demonstrated teamwork and leadership capabilities.

• Strong organizational, communication, and stakeholder management skills.

• Proficiency in German (required for technical lead roles and customer communications) and English.

• Basic knowledge of artificial intelligence (AI), including concepts like machine learning, deep learning, or natural language processing, as well as familiarity with AI tools and platforms.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Nice to have:

• Experience with ServiceNow, ARS, or similar ticketing and ITSM tools.

• Prior exposure to multinational, culturally diverse work environments.

• Certifications in IAM, GRC, or related fields (e.g., CISM, CISA, or ITIL) are advantageous.

• Experience in process improvement or automation initiatives.

What we offer:

• Life insurance

• Private medical care

• MultiSport Card

• Subsidies for glasses

• Subsidies for language courses

• Christmas and holiday bonuses