APP production support OPS
Job description
- Adhering to SLAs
- ITIL Processes awareness and adhering to
- Reporting to the Track Lead / Team Lead
- Helping team members in case of Issues/Technical Problems
- Handling tickets / requests
- Troubleshooting technical issues
- Ensuring that the processes are adhered to
- Understanding of Multi-geo support environment
- Responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Improves and maintains customer and employee satisfaction
- Implementing new technologies and design changes
- Applying patches/upgrades to maintain security level
- Day-to-Day reporting analysis tasks
- Interaction with various technical tracks (L2 support)
- Vendor co-ordination & follow up
- Knowledge about ITIL, CMMi framework
- Ability to maintain the availability and performance of .net & Java based applications
- Knowledge in Web Server/App server architecture, Apache Tomcat & JBOSS EAP
- Good knowledge of web applications hosted on IIS, Worker process(s) troubleshooting, IIS logs monitoring, Recycling of applications.
- Understanding around on setting up Scheduled Tasks and usage Service Accounts usage.
- Understanding and experience on deployments and release management process
- Understanding of any other App/Web server (like tomcat, wildfly, httpd etc.) will be a plus
- Exposure to SSL Certificates
- Should be familiar with debugging of application data issues and server health check/monitoring.
- Maintain Knowledge base and provide first level resolution.
- Should be capable to extracting and analysing TOMCAT/JBOSS/JVM logs
- Should be able to understand, modify and write SQL queries independently to retrieve data from the database as needed.
- Should be familiar with the scripting knowledge like PowerShell & Python
- Having basic understanding or awareness of Informatica and SAP modules.
- Basic understanding of Networks with skills around Telnet, Netstat and DNS and AD fundamental
- Excellent communication and conversation skills (Verbal and Written)
- Excellent customer handling skills
- Good documentation skills
- Strong analytical skills and problem-solving capabilities
Tech stack
SAP Modules
IIS logs monitoring
SQL
JBOSS/JVM logs
PowerShell & Python
tomcat, wildfly
SLAs
Office location
Published: 13.08.2024
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