Vendor Performance & Operations Manager
ERP
Vendor Performance & Operations Manager
Poznań
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Office
Tech stack
ITIL
Agile
Scrum
Six Simga
Lean Sigma
Job description
Online interview
At GSK, we're a company with a purpose to help people do more, feel better and live longer. We realize that our purpose starts with us. When we feel at our best, we perform at our best. Therefore, we want all applicants to be able to perform their best throughout the recruitment process.
We will be delighted to hear from talented individuals that align to our values! These are at the heart of everything we do and include: Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork.
When you set out on your adventure at GSK, we make a deal. You commit to living our values and expectations and performing against our Innovation, Performance and Trust priorities! In return, GSK commits to providing the right environment for you to thrive. Together, we build an environment where we can all thrive and focus on what matters most to each of us.As a modern employer, we empower you to be yourself, share ideas and work collaboratively!
This role will provide YOU the opportunity to lead key activities to progress YOUR career.
These responsibilities include some of the following:
This role will provide YOU the opportunity to lead key activities to progress YOUR career.
These responsibilities include some of the following:
- Interact directly with all Tech groups, business owners/users, external product vendors, data vendors, and offshore support suppliers, serve as the point of contact for service operations performance with the IT Business Partner and IT Delivery teams
- Responsible for the management and remediation of any audit or compliance findings per GSK standards and execution of routine testing of agreed IT Continuity Plans
- Monitor service performance against service level agreements and produce service reports and escalate as required for business-critical impact
- Establish total cost of ownership of production assets within their defined service function, responsible for development and release process of maintained solutions and applications
- Review service delivery to ensure that agreed targets are met and prepare proposals to meet forecast changes in the level or type of service, negotiate with relevant parties in respect of disruptions and major amendments to the provision of services
Why you?
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:
- Bachelor’s degree in Computer or Information Sciences or equivalent experience (consult manager on equivalent experience)
- Experience with application development and operations and systems architecture
- Experience managing an offshore environment and working with offshore vendors and managing IT services and projects.
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
- Knowledge and experience of ITIL, Agile and SCRUM based service management practices
- Experience working with Six Sigma/Lean Sigma processes and tools
- Knowledge of service operations, processes, service delivery, reporting, and continuous improvement
- Ability to drive outcomes and handle client expectations
- Understanding of business area strategic goals, processes and workflow, and of the IT tools deployed
- Familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services
- Superb communication and presentation skills, make technical decisions and initiate actions
Benefits
- Career at one of the leading global healthcare companies
- Attractive reward package (competitive salary, annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit
- Possibilities of development within the role and company’s structure
- Life insurance and pension plan
- Open and inclusive environment which is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic)
- Private medical package with additional preventive healthcare services for employees and their eligible counterparts
- Sports cards (Multisport)
- Personalized learning approach (mentoring, online trainings’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings)
- Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)
- Supportive community and integration events
- Modern office with creative rooms, fresh fruits everyday
- Free car and bike parking, locker rooms and showers
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