Customer Success Manager

At Gainsight, we believe that people come first. Our Human-First culture is at the heart of everything we do—shaping how we work, collaborate, and grow together. We’re not just building technology; we’re creating an environment where our employees feel valued, empowered, and inspired to make an impact.

If you’re passionate about solving complex problems, working with cutting-edge technology, and being part of a supportive and innovative team, this role is for you!

Why Join Gainsight?

✔ Human-First Culture – A people-first company where employees feel valued and supported.

✔ Career Growth & Learning – Continuous development opportunities in an international environment.

✔ Work-Life Balance – Paid seasonal holidays & extra recharge days off.

✔ Exciting Projects & Global Collaboration – Work with teams across the US, India, Poland and beyond.

✔ Supportive Work Atmosphere – A team that values open communication and collaboration.

Your Mission as a Customer Success Manager:

• Build strong, strategic partnerships with clients to help them succeed and drive real impact for their customers.
• Track and clearly communicate the value you bring throughout the customer journey — from onboarding to renewal.
• Act as a trusted advisor by sharing best practices and guiding clients to maximize the impact of their customer success strategy.
• Develop strong relationships with key stakeholders, ensuring a smooth and engaging experience, and proactively addressing potential risks.
• Create tailored presentations and strategic updates for senior executives, aligning with their goals and business priorities.
• Use Gainsight to map and track customer goals and success metrics, maintaining transparency and alignment.
• Collaborate with internal teams to identify opportunities, resolve challenges, and deliver impactful solutions.
• Serve as the internal voice of the customer, bringing real business needs to the forefront and engaging key stakeholders.
• Work closely with Account Executives to support successful renewals and identify expansion opportunities.
• Represent Gainsight as a subject matter expert with clients, at events, and within the broader customer success community.

The Skills and Expertise We Value:

• 3+ years of experience in Customer Success.
• World Class understanding of Customer Success concepts, best practices, and execution strategies
• Significant experience driving success with customers using complex products 
• Expertise interfacing and communicating effectively with C-level executives, in order to understand their priorities, translate those to impactful objectives and discuss and drive program strategy and ROI, on an ongoing basis
• Ability to create structure in ambiguous situations, react promptly and appropriately to urgent situations and design and execute effective processes
• Experience collaborating with cross-functional teams (e.g. Sales, Product, Marketing, Services)

Additional Skills That Make You Stand Out:

• Experience working in customer success, CRM, or enterprise SaaS platforms.
• Recent Gainsight experience
• Any Gainsight University or Pulse+ certifications or courses
• Technical background

What We Offer (Perks & Benefits)

We don’t just talk about work-life balance—we make it happen.

• Private Medical Care through Enelmed
• Multisport Card for fitness & wellness access
• Fully paid seasonal holidays & 4 additional recharge days off per year