Hardware Support with German

Fujitsu Technology Solutions Sp. z o.o.

Wrocław

Type of work

Undetermined

Experience

Mid

Employment Type

Permanent

Operating mode

Remote

Fujitsu Technology Solutions Sp. z o.o.

At Fujitsu, we believe in the power of diversity. Our values of empathy, trust, and aspiration drive everything we do. So if you want to work with teams who empower each other, come and #MoveForward with us.

Company profile

Tech stack

Intel

regular

MS operating system

regular

Networking

regular

German

regular

Linux

nice to have

dos

nice to have

Job description

Online interview

Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Server (Primergy) and/or Storage (Eternus) configuration including Network components, Security and Software (e.g. Operating System, Driver)

Responsibilities:

Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Server (Primergy) and/or Storage (Eternus) configuration including Network components, Security and Software (e.g. Operating System, Driver)
Usage of efficient diagnose process steps as appropriate to provide professional support in timely manner
Resolution via spare part recommendation or SW fixes/workarounds or repair measures as available from development or vendors to meet Service Level Agreements (SLA) towards customers and countries
Technical escalation to back level support with provision of appropriate diagnose material from customers
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Communication interface to engineers /partners, provide technical documentation and information materials
Contribute to knowledge sharing in the support team, provide professional incident/problem documentation and feed knowledge base to enlarge known error information

Skills Required:

English & German language skills both written and spoken (B2 level or higher)
Technical experience in service and support (at least 1 year)
Knowledge of Intel/AMD based architecture
Knowledge of common technologies and specifications e.g. Networking, NAS technology, LTO etc.
Knowledge of MS Operating Systems in detail
Knowledge of Linux and DOS is a plus
Work in international virtual teams and departments, professional customer contact
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, putting customer first
Professional communication and presentation skills
Self-motivated to continuously improve knowledge and keep skills up to date

We are offering :

MyBenefit platform
Private medical healthcare
Sport cards
Lunch benefits and discounts
Group insurance
Glasses refund
Awards
Holiday allowance „Wczasy pod gruszą”
Virtual Trainers Team
SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials
Introduce a friend
2 happy hours per month