Head of Product Delivery

At Fourthwall, we help creators launch their brands by designing and selling custom products without ever handling inventory. The product catalog is the backbone of that promise: it's the system that powers everything creators can customize and sell on their storefronts.

Our product catalog works, but it's riddled with gaps. We ship one product per week. We need 1 per day. This is not a maintenance role; it's a complete transformation.

We're hiring a Head of Product Delivery to lead this critical turnaround. This is a deeply technical, operational, and creative leadership position managing the highest-complexity part of our product.

You'll lead 4-8 engineers and coordinate with multiple manufacturing partners globally to make our product catalog world-class, from launching new products to building 3D rendering pipelines, implementing advanced manufacturing techniques such as screen printing, and providing MOQ support and pre-order systems.

If you're the kind of leader who thrives on 60-hour weeks during critical phases, can say "no" effectively, and turns messy processes into scalable systems, we need you.

You'll be responsible for:

Core Delivery Engine:

• Own the 10-stage product launch engine: from manufacturer onboarding through API integration, 3D model creation, design tool updates, and quality assurance

• Scale launches from 1/month to 1/day through systematic process improvements

• Manage complex dependencies across photoshoots, rendering pipelines, and manufacturing specifications

Manufacturing Innovation:

• Implement minimum-order-quantity (MOQ) manufacturing systems supporting screen printing and bulk production

• Build pre-order and crowdfunding capabilities with escrow payment systems

• Create hybrid manufacturing orchestration (on-demand + bulk)

• Integrate with 3PLs for inventory management and fulfillment

Technical Leadership:

• Lead 4-8 engineers through complete system rebuilds

• Coordinate with global manufacturing partners across time zones

• Drive API integrations for real-time order routing and tracking

• Implement automated quality checks and preflight systems

Operational Excellence:

• Manage 250+ planned tasks and 1000+ incoming requests with ruthless prioritization

• Reduce creator-impacting bugs to near zero

• Build feedback loops between creators’ needs and manufacturing capabilities

• Drive cross-functional alignment with operations, revenue, and marketing

What we're looking for

Non-negotiable requirements:

• 5+ years leading complex technical operations with manufacturing or e-commerce logistics

• Proven experience managing 2+ engineers plus external partners simultaneously

• Track record of turning around underperforming systems/teams

• Grind mentality: Ready for ~60 hours/week during the initial transformation phase

• Ability to work with US teams until 7 PM CET (10 AM PT) multiple times per week

Technical expertise:

• Deep understanding of manufacturing processes, APIs, and fulfillment systems

• Experience with product visualization, 3D rendering, or design-to-production workflows

• Proficiency with Jira, SQL, behavior analytics platforms (Amplitude, Clarity, FullStory)

• Knowledge of print-on-demand, screen printing, and bulk manufacturing

• Skilled in utilizing AI tools (Claude, ChatGPT, Cursor, Perplexity) to enhance product quality through quick research, MVP prototyping, SQL queries, backlog management, and feedback analysis. Sees AI as an essential daily partner for proof-of-concepts and automating communication with manufacturing; Ideal candidate possesses advanced prompting skills that boost productivity and support strategic, human-centered decisions

Leadership qualities:

• Comfortable making hard decisions and saying "no" frequently

• Thrives in high-pressure, high-ambiguity environments

• Creates structure from chaos without hand-holding

• Obsessed over operational metrics and creator satisfaction

Why is this role different

This isn't a typical product role where you iterate on features. You're taking ownership of a complex operational engine that directly impacts the livelihoods of over 200,000 creators. You'll need to:

• Work 12-hour days initially while rebuilding core systems

• Make decisions that might upset stakeholders but are right for the business

• Balance technical perfection with shipping velocity

• Transform a team that's "not firing on all cylinders" into a world-class operation

Perks:

• Salary 22,500 - 37,000 PLN (paid in USD, + VAT 0% as you'll be exporting your services to the US),

• Equity in our US-based company,

• Remote work, flexible working hours, and access to our modern and comfortable office in Poznań (Jeżyce),

• B2B agreement for an indefinite period with 26 days of paid vacation per year, health-related absence policy,

• An exciting and demanding project that you have a real influence on,

• Work in a team of experienced experts and amazing people,

• The latest standards of used tools - current and supported frameworks, without working on outdated strategies,

• Employer-paid perks (MultiSport, LUX MED + dental care, accounting support, educational budget, English lessons, team integrations, four months parental allowance),

• MacBook Pro and any other equipment and software tailored to your needs.

About us:

Fourthwall gives creators the freedom to focus on creating. Over 200,000 creators are using Fourthwall to power their shops and memberships.

We enable creators (such as YouTubers, Instagrammers, Podcasters, etc.) with a sizable online audience to earn money by opening beautiful, fully customized online shops where they can sell merchandise, accept donations, and offer memberships. Our mission is to simplify the money-making side of content creation, enabling creators to focus on what matters: creating great content and engaging with their fans.

Our culture is built around putting our customers, the creators, first. If you're talented, hardworking, and passionate about helping others, we'd love to talk to you about joining our team!

By choosing our offer, you can join a team of experts in product strategy, e-commerce, and creator economy platforms.

If you want to learn more about us and how we work, you can peek at http://jobs.fourthwall.com. We also suggest that you become familiar with our Company Values.

Application Requirements

Submit your CV and a 200-500 word motivation letter explaining how you balance product vision with daily operations. Include a data-driven example, your strategy for cross-team collaboration across time zones, stakeholder management, and your view on the creator economy. Share how you can contribute to Fourthwall's mission. We will respond to all applications meeting these criteria.

Interview process

1. Initial screen (30 min)

2. Manufacturing operations case study (3-4 hours, compensated 1,500 PLN)

3. Technical deep-dive with engineering (90 min)

4. Leadership assessment with executives (60 min)

5. Decision within three business days

It's also worth noting that we encourage anyone interested to apply, even if they don't meet all the requirements. You know what they say about missing shots...

Most of our team is based in and around Poznań, and we love the ease of spontaneous meetings in our Poznań office. The position doesn't require constant onsite presence; you'll be expected to be on site periodically and always have your place in the beautiful office whenever you want to drop by.

We are an equal-opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status.