Template Designer (K/M)

Template Designer

Role Overview 

We are looking for a Template Designer to support the successful onboarding and delivery of new clients. This role focuses on designing and implementing high-quality label templates, running client workshops and training users on the NetTickIT Designer platform.  

Although being a Template Designer requires some programming – as you will need to implement the logic behind the template's elements – the primary focus is on design.  

You will work closely with clients, business analysts and implementation teams to ensure templates are aligned with business requirements and delivered to a high standard. 

Key Responsibilities 

Template Design & Configuration 

• Design and build NetTickIT templates for:  

• Shelf-edge labels  

• Promotional labels  

• Peg hook labels  

• Electronic Shelf Labels (ESLs)  

• Create and maintain Template Specification Documents  

• Ensure consistency, branding and usability across all templates  

Client Engagement & Workshops 

• Lead template workshops with clients to gather requirements  

• Translate business and operational needs into template designs  

• Advise clients on best practice for shelf-edge, promotional and ESL labelling  

• Present solutions clearly to both technical and non-technical stakeholders  

Training & Support 

• Create user guides, documentation, and FAQs  

• Support clients during User Acceptance Testing (UAT)  

• Provide ongoing guidance on template optimisation  

• Deliver client training sessions and workshops on how to use NetTickIT Designer  

Collaboration & Delivery 

• Work closely with:  

• Developers (integration and data mapping)  

• Business Analysts (requirements gathering)  

• Implementation Specialists (deployment)  

• Project Manager 

• Support the end-to-end implementation lifecycle, including:  

• Requirements gathering  

• Configuration  

• Testing  

• Go-live support  

Skills & Experience 

Essential 

• Excellent professional English  

• Professional experience with Adobe InDesign or a similar tool 

• Basic programming skills 

• UI/UX or graphic design experience  

• Excellent attention to detail and design quality  

• Ability to translate business requirements into practical solutions  

• Strong communication and presentation skills  

Desirable 

• Experience in retail technology or labelling solutions  

• Knowledge of:  

• POS systems  

• Electronic Shelf Labels (ESLs)  

• Experience working in customer-facing delivery roles  

• Experience delivering workshops and client training  

Personal Attributes 

• Strong interpersonal and client-facing skills  

• Proactive and solution-oriented  

• Able to manage multiple projects and deadlines  

• Comfortable working in a fast-paced, delivery-focused environment  

What we offer:

• Employment in a reputable organization (ITwiz BEST100), operating in accordance with international quality and security standards (ISO 9001, ISO 27001)

• A non-corporate atmosphere and a flat organizational structure

• Opportunities for continuous development through:

  • working with a variety of technologies on projects for well-known clients

  • collaboration with an experienced team of experts who are eager to share their knowledge

  • co-financing of training and certifications

• Employee Referral Program

• Participation in charitable initiatives, including cooperation with the Joanna Radziwiłł Foundation “Opiekuńcze Skrzydła” and involvement in the “Gwiazdorzymy” holiday campaign

• A diverse and inclusive work environment – our company brings together representatives of four generations

• Equal development opportunities – 50% of managerial and leadership positions are held by women

• Organizational culture based on values:

  • we act with good intentions

  • we share knowledge

  • we take responsibility

  • we continuously improve people are our top priority

  • we act with a clear sense of purpose and meaning

  • we communicate honestly and professionally