Project & Operations Coordinator (F/M)

Project & Operations Coordinator (K/M)

Location: Remote

The Mission

NetTickIT is a high-performance retail platform trusted by global brands. To keep delivering exceptional efficiency, we need a Project & Operations Coordinator who lives for order. You will be the "Air Traffic Controller" for our team managing the flow of information between our clients and our developers, ensuring our Jira board is crystal clear, and making sure no client email ever goes unanswered.

The Challenge

We run multiple projects simultaneously: new client implementations, ongoing maintenance, and constant feature development. We have the vision and the priorities, but we need you to manage the details. If you are the type of person who physically cannot stand a vague Jira ticket or an unorganized inbox, you belong here.

Key Responsibilities

1. Jira & Backlog Hygiene

• Translate Chaos into Clarity: Take "pop-up" requests and vague client feedback and turn them into well-defined Jira tickets with clear descriptions and acceptance criteria.

• Gatekeeping: Ensure no task reaches the developers until it has the information they need to actually build it.

• Sprint/Weekly Planning: Prepare the board for our Monday syncs so the team can focus on deciding what to do, rather than figuring out what a ticket means.

2. Communication & Email Management

• Inbox Ownership: Act as the first line of defense for incoming client emails. Categorize, tag, and ensure every request is acknowledged.

• Information Mapping: Extract "gold" from client emails (specs, attachments, feedback) and attach it to the relevant Jira tasks so the team never has to ask the client the same question twice.

• Stakeholder Updates: Keep clients informed on the status of their fixes, change requests, and implementation milestones.

3. Schedule & Delivery Tracking

• The Master Calendar: Maintain a high-level view of all active client deadlines.

• Proactive Alerting: Spot potential bottlenecks before they happen. If a delivery date is at risk because of a "pop-up" activity, you’re the one to flag it to leadership.

• Accountability: Gently "nag" the internal team to ensure promised deadlines are met and replies are sent.

Who You Are

• The Finisher: You don't just start things; you see them through to "Done."

• Tech-Literate: You don't need to code, but you understand the software development lifecycle (SDLC) and feel at home in Jira.

• Highly Organized: You have a system for everything. You probably have a favourite note-taking app and a specific way you organize your folders.

• Clear Communicator: You can summarize complex technical issues into simple, professional updates for clients.

• Resilient: You aren't rattled by "emergency" requests; you simply figure out where they fit in the deck.

Requirements

• 2+ years of experience in project coordination, junior project management, or a similar operations role within a software/tech environment.

• Hands-on experience with Jira (setting up workflows, managing backlogs).

• Experience in a client-facing role (retail software experience is a massive plus).

• Excellent professional English.

What we offer:

·       Employment in a reputable organization (ITwiz BEST100), operating in accordance with international quality and security standards (ISO 9001, ISO 27001)

·       A non-corporate atmosphere and a flat organizational structure

·       Opportunities for continuous development through:

o   working with a variety of technologies on projects for well-known clients

o   collaboration with an experienced team of experts who are eager to share their knowledge

o   co-financing of training and certifications

·       Employee Referral Program

·       Participation in charitable initiatives, including cooperation with the Joanna Radziwiłł Foundation “Opiekuńcze Skrzydła” and involvement in the “Gwiazdorzymy” holiday campaign

·       A diverse and inclusive work environment – our company brings together representatives of four generations

·       Equal development opportunities – 50% of managerial and leadership positions are held by women

·       Organizational culture based on values:

o   we act with good intentions

o   we share knowledge

o   we take responsibility

o   we continuously improve people are our top priority

o   we act with a clear sense of purpose and meaning

o   we communicate honestly and professionally