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  • Service Delivery Manager (Success Factors & SAC)
    ERP

    Service Delivery Manager (Success Factors & SAC)

    Warszawa
    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    Permanent, B2B
    Operating mode
    Remote

    Tech stack

      IT Service Management

      advanced

      ITIL

      advanced

      English

      advanced

      Managing SAP systems

      regular

      Managing technical teams, vendors, partners

      regular

      ITSM Framework

      regular

      Integrating services from multiple providers

      regular

      Application Support Management

      regular

      German

      nice to have

    Job description

    Online interview

    This role will be a part of the Human Resources and Finance transformation program that includes the implementation of a central SuccessFactors and S/4HANA solution. We are recruiting a Service Delivery Manager to support us in this journey with a primary focus on supporting SAP SuccessFactors and Sap Analytics Cloud (SAC). You will contribute to the ongoing projects and manage the system support, assist in implementation of additional modules & new processes, manage stakeholder with the HR and Finance Community, collaborate with the wider SAP CoE and the wider Technology team.

     

     Your responsibilities:

    • Lead and execute incident, change and problem management process
    • Act as an escalation point for Major Incidents and issues that have breached SLAs
    • Manage vendor support services, ensuring compliance with SLA and KPI
    • Coordinate delivery of Business applications support services
    • Assure an effective communication and coordinate resolution of issues escalated from users, partners and vendors
    • Ensure successful development and delivery of enhancements, improvements, changes and projects
    • Proactively communicate and cooperate with stakeholders on incidents and service requests statuses, progress and trends
    • Provide technical guidance and process expertise for the SuccessFactors and Sap Analytics Cloud
    • Introduce service improvements and work with stakeholders to achieve process stabilization


    Your profile:

    • Experience in setting and managing ITIL environment
    • Proven capability and experience in application support management preferably at an enterprise level
    • Experience in managing SAP systems
    • Strong IT Service Management and standards experience
    • Proven capability and experience in integrating services from multiple service providers
    • Experience in managing technical teams, vendors and partners
    • Knowledge about ITSM framework
    • Excellent communication skills in English (required), German (desirable)


    Our offer:

    • 100% Remote
    • Contract of Employment or B2B
    • Sport Card
    • Life insurance
    • Private Health insurance


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