Monitoring Tools Specialist

Tasks:

• Ensure successful installation, integration, and deployment of monitoring tools applications and solutions in various production and non-production environments.
• Identify opportunities for streamlining processes through automation.
• Prepare and maintain technical documentation to assist with the operation, maintenance, and development of monitoring tools.
• Analyze reported incidents and problems for applications, assess patterns, make recommendations, and implement monitoring solutions.
• Install monitoring tools applications, work with infrastructure teams, and report application metrics to prevent problems and improve IT effectiveness.
• Create and execute application and system test procedures after tools implementation.
• Identify critical business transactions and implement tools to manage alerts and responses.
• Manage and ensure security remediation implementation for all findings. Lead problem management and resolution.
• Provide instrumentation for proactive diagnostic insight into the health of applications.
• Take end-to-end ownership of managing the tools application, ensuring on-time updates, hotfixes, and upgrades. Stay up-to-date with new features and versions of the tools.
• Build custom monitors to support new requirements. Service maintenance employing ITIL principles.
• Provide knowledge transfer to team members and IT teams on monitoring systems. Ensure and maintain HLD, LLD, and SOP across all technology and tools support.
• Contribute to our long-term vision and strategy for our engineering processes. Participate in the interview process for new engineers.
• Work with application and system owners to clarify monitoring requirements and business needs. Provide solution demonstrations.
• Collaborate with teams throughout IT to ensure proper use of the monitoring system. Identify and create methods of solving complex monitoring issues.
• Provide continuous suggestions for improved alert configuration and operational processes in relation to monitoring. Continually learn, share knowledge, and push industry best practices.
• Serve as an escalation point or resource to system administrators for monitoring issues.

Requirements:

• Over 6-7 years of experience in installation, maintenance, and working knowledge of Infra & application monitoring tools such as Solarwinds, OpsRamp, Dynatrace, New Relic, Prometheus & Grafana, ServiceNow ITOM, and equivalent.
• Working knowledge of holistic monitoring of applications with drill-down on the platform layer (infra, data, middleware, apps, etc.).
• 2 or more years of experience writing code (including Python, Shell Script, PowerShell; databases like MSSQL/Oracle). Basic understanding of modern software development methodologies (Object).
• Basic knowledge of server, cloud, virtualization, database, network, and containers administration.
• Good verbal and written communication skills (English).
• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.

Offer:

• 100% remote work
• MultiSport Plus
• Group insurance
• Medicover Premium
• e-learning platform