IT Support Specialist

Location: Provide 100% onsite IT support across three designated Wrocław sites, following a fixed weekly schedule (three days at the main site and one day each at two other sites)

Schedule: Monday to Friday, 8 hours per day

Start Date: ASAP / within 1 month

Responsibilities:

• Execute time-critical support of industrial IT solutions

• Proactively troubleshoot and resolve technical issues and respond to incidents

• Install and configure client systems including hardware, software, applications, printers, and peripherals

• Install, configure, and support specialized barcode printers and handheld barcode scanning devices

• Support mobile devices (Android and iOS)

• Collaborate with global support teams to resolve infrastructure and end-user problems using all available resources

• Manage local infrastructure solutions under delegated authority from global operations

• Handle incident and request management in line with ITIL processes

• Maintain clear communication with end-users and set appropriate expectations

• Assist PC users in utilizing applications to solve business problems

• Document solutions for the knowledge base

• Participate in global projects impacting local operations

• Other duties as assigned by DPO and Manager

Requirements:

• Mid-level experience with strong independence and responsibility

• English language proficiency

• Experience working with global support teams

• Knowledge of Windows 10/11 and ability to log into Windows Server

• Basic understanding of printers and mobile device support (Android, Apple)

• Familiarity with SCCM and Microsoft Active Directory environment

• Basic networking knowledge (LAN, Wi-Fi, cabling, device inventory)

• Strong analytical and problem-solving skills

• Ability to configure and install computers, mobile devices, printers, and scanners

• Good organizational and time management skills

• Proficiency in Microsoft Teams; familiarity with SharePoint and OneDrive

• Understanding of ITIL processes (incident, problem, change, request)

Nice to Have:

• Office 365 experience

• Knowledge of GPO and advanced Active Directory concepts

What We Offer:

• MultiSport Plus

• Group insurance

• Medicover Premium

• E-learning platform