IT Service Desk Specialist with French (M/K)

Currently, for our client we are looking for candidates for the position of an IT Service Desk Specialist with French (M/K).

Responsibilities:

• Coordinate and manage Major Incidents (Priority 1 & 2)

• Monitor incidents and escalate when required

• Communicate incident status to stakeholders

• Support technical teams during service restoration

• Prepare reports and participate in incident reviews

Requirements:

• Experience in IT Service Desk/ IT Support/ Incident Management

• Knowledge of ITSM and ServiceNow (SNOW)

• ITIL knowledge (certification is a plus)

• Fluent English and French

• Ability to work under pressure and coordinate virtual teams

What our client offers:

• Private medical care, life insurance, and sports card

• Access to training and certification platforms

• Hybrid working model

• Home office equipment

• Friendly and collaborative work environment