IT Service Desk Analyst / Helpdesk Support with Foreign Languages
IT Service Desk Analyst / Helpdesk Support with PL+ENG
100% REMOTE WORK
B2B via Experis
B2B rate: 55-75 PLN netto+VAT/h
We are currently seeking a motivated IT Service Desk Analyst to provide first-line technical support within an international environment. In this role, you will act as the primary point of contact for users, delivering efficient and high-quality assistance for IT-related issues across multiple regions. You will support a wide range of systems, including hardware, software, networks, and telecommunications, ensuring minimal disruption to business operations.
Key Responsibilities:
Provide technical support via phone, email, and ticketing systems
Diagnose, troubleshoot, and resolve incidents related to IT infrastructure and end-user environments
Accurately log and manage service requests in line with SLAs and internal processes
Escalate complex or unresolved issues to appropriate technical teams
Deliver remote support, including VPN access and mobile device configuration
Monitor recurring incidents and proactively identify trends or improvement areas
Maintain documentation, procedures, and knowledge base content
Communicate system alerts, outages, and updates to end users
Requirements:
Basic knowledge of Microsoft Windows Operating Systems and Microsoft Office Suite
Strong analytical and problem-solving skills
Excellent communication and customer service skills
Ability to work independently and as part of a team in a shift-based environment
Very good command of English and Polish and one additional languages such as French, German, Italian, Spanish and other.
Proactive attitude with a willingness to learn and develop
What We Offer
Opportunity to work in a dynamic, international environment
Exposure to global IT operations and users
Development within structured IT support processes and standards
Collaborative team culture with knowledge-sharing
Medicover
Multisport
E-learning platform
Group insurance
Marcel S.A.
Remote
Remote