IT Application Support

Start Date: ASAP / Within 1 Month / Flexible

Contract Type: B2B (80–90 PLN/h + VAT)

Work Model: Hybrid – Wrocław (2 days onsite, 3 days remote)

About the Role

We are looking for an IT Application Support Specialist with fluent German and very good English to join an international support organization. You will support business‑critical applications used by dealers and workshops across Europe and be part of a global IT support network.

Requirements

• Experience in IT support / service desk / application support

• German C2 or native, English B2–C1 (additional languages are a plus)

• Strong troubleshooting and problem‑solving skills

• Good communication skills and customer‑focused mindset

• Knowledge of ITIL processes (Incident & Request Management)

• Willingness to work in a structured, fast‑paced environment

Responsibilities

• Handle incidents and service requests via ticketing system and phone

• Troubleshoot application issues and provide end‑user support

• Escalate complex cases and follow up on resolutions

• Support users from Germany, Switzerland, and Austria

• Work in standard business shifts (07:00–18:00)

  
  

Benefits

• Medicover private healthcare

• Multisport card

• Access to e-learning and development platforms

• Group life insurance