Business Analyst (Salesforce)

Location: 100% remote (UK & Ireland working hours)
Salary: 160–170 PLN net/h

Tasks

• Act as the primary technology partner for Sales, Trade and Commercial leadership teams, translating business priorities into technology outcomes

• Provide strategic guidance on technology decisions, risks, dependencies and investment trade‑offs

• Maintain a forward‑looking commercial technology roadmap aligned to enterprise architecture and security standards

• Identify opportunities to simplify landscapes, reduce shadow IT and improve operational resilience

• Own end‑to‑end Salesforce and CRM operations including administration, configuration, governance and release readiness

• Act as a single point of accountability for CRM change requests, enhancements, defects and UAT coordination

• Ensure data accuracy, integrity and stability across Salesforce and integrated data platforms

• Own the full lifecycle of critical local applications supporting Sales and Trade operations

• Ensure application stability, vendor performance, risk mitigation, contract renewals and service continuity

• Safeguard compliance with global architecture, security and governance standards

• Act as UK&I commercial liaison into major enterprise programmes including CRM and Consumer Goods Cloud initiatives

• Support design validation, integration mapping, data model alignment and business readiness activities

• Lead commercial input into data migration, decommissioning and transition planning

• Oversee Azure‑hosted integrations and components supporting CRM and local applications

• Coordinate issue resolution, performance tuning and environment governance with infrastructure teams

• Ensure scalability, resilience and security of commercial technology assets

• Lead and prioritise the work of external CRM and data delivery partners

• Provide direction, workload prioritisation and continuous improvement across commercial technology services

• Ensure effective vendor governance and delivery assurance

• Lead adoption of GenAI and Microsoft Copilot within Commercial teams

• Act as an advisor on responsible AI usage aligned with enterprise governance

• Oversee image recognition and advanced analytics solutions supporting field productivity and insights

Requirements

• Senior‑level IT Business Partnering or IT Service Ownership experience in a commercial or sales‑led environment

• Strong CRM experience including Salesforce governance, release management and UAT

• Experience in application lifecycle management and BAU service ownership

• Proven stakeholder management skills at senior business leadership level

• Experience managing vendors and third‑party delivery partners

• Hands‑on experience with data, integration and cloud platforms, preferably Azure

• Strong understanding of enterprise architecture, security and compliance standards

• Experience supporting large‑scale CRM or commercial transformation programmes

• Knowledge of data migration and legacy system decommissioning

• Exposure to GenAI, Microsoft Copilot or digital enablement initiatives

• Experience in consumer goods, retail or field‑force technology environments

Offer

• Multisport card

• Private healthcare

• Access to an e‑learning platform

• Group life insuranceeng