Payment Application Manager

What will your job look like?

Coordination and handling of service requests received through multiple channels, various activities related to production monitoring and incident-, problem-, change- and escalation management. Alignment with suppliers, clients and processing partners by using established procedures and processes which lead to optimization of the service for our clients.

Your day-to-day responsibilities include:

• Manage and resolve incidents, problems and changes;
• Analyze technical incidents and involve 3rd level support if needed;
• Manage ITIL processes and monitor applications;
• Implement monitoring for production environments;
• Maintain intricate knowledge of the entire SEPA processing and Instant Payment processing chain, i.e., having an end to end view;
• Quickly and accurately determine impact in case of incidents;
• Estimate resolution times in case of high level incidents;
• Establish counter measures in case of incidents;
• Initiate improvement plans and prevention of problems;
• Contribute to the introduction of new products;
• Coordinate and handle service requests.

Skills we can't do without:

• Degree as computer scientists with multiyear professional experience;
• Ability to work and communicate in an international and multi-cultural environment;
• Experience in handling SQL;
• Knowledge in UNIX, LINUX, Oracle databases;
• Experience in scripting;
• Fluent in English (B2/C1);
• Fluent in German (B2/C1);
• High degree of initiative, accuracy, efficiency and attention to detail;
• Ability to maintain a positive attitude under stressful circumstances;
• Ability to be flexible and adapt to change in a complex global organization;
• Strong problem solving and analytical capabilities;

Nice to have:

• Preferably you are ITIL certified;
• Preferable proficient in XML/XSD, SEPA;

What’s in it for you? 

• Wellbeing programs & work-life balance - integration and passion-sharing events;
• Private medical and dental care;
• Benefits platform – shopping, cinema, sport etc.;
• Co-funding of sports activities, e.g. Multisport & OK system cards, b-active program;
• Courses and certifications e.g. Google Cloud, AWS, ITIL;
• Conferences and Expert Communities;
• Gift packages for special occasions: Easter, Christmas, Children’s Day;
• Appreciation for seniority: additional days off, Atos Jubilee gifts;
• Remote working or commuting allowance;
• Charity and eco initiatives.

What happens next?

• Quick conversation with HR;
• Interview with a Manager/IT expert/project representative;
• Feedback (1-5 business days after the interview);
• Work like you want - remotely, in hybrid mode, or at our office.