ITIL Service Delivery Manager with German

Key information about the role:

• Service Excellence: You’ll lead a team of dedicated professionals, ensuring the highest standards of service delivery. Your focus will be on maintaining efficient processes, minimizing downtime, and exceeding customer expectations.
• Main contact for the customer: You will be responsible for addressing and resolving process related customer queries and escalations.
• Shift Flexibility: Our team operates on a rotating shift basis, covering both mornings (6 am – 2 pm) and evenings (10 am – 6 pm). This flexibility allows for work-life balance and ensures optimal coverage.
• On-Call Commitment: As part of our commitment to reliability, you’ll participate in an on-call rotation, providing support 24/7. Your expertise will be critical during emergencies and planned maintenance.
• Weekend Work: We believe in shared responsibility. You’ll join the team in planned weekend work, ensuring our services remain uninterrupted.
• Hybrid Work Environment: We understand the importance of flexibility. Whether you prefer remote work or a hybrid setup, we accommodate your needs. 

Your responsibilities:

• Ownership of one or more ITIL process 
• Solid leading person that can collaborate with the team to set the priorities/requirements straight. 
• Coordination of complex and escalated changes
• Customer contact for processes and escalations
• Managing a team of database administration and development support
• Operational control and planning
• Availability Management
• IT Service Continuity Management
• Service Level Management
• Project Management
• Finance Management
• Reporting 

Our requirements:

• German (C1)
• English (B2)
• ITIL experience
• Excel intermediate
• Service experience 
• Experience with ITSM tools (SerivceNow, OSMQ, Remedy, Jira)
• Confluence knowledge 
• Project Management experience 

Nice-to-have:

• ITIL IT Service Management Certificate
• Prince Certificate
• Contract negotiation experience
• Finance Management
• Transition Management experience

Our Offering: 

• Wellbeing programs & work-life balance - integration and passion sharing events 
• Private medical and dental care 
• Benefits platform – shopping, cinema, sport etc. 
• Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program 
• Courses and certifications e.g. Google Cloud, AWS, ITIL 
• Conferences and Expert Communities 
• Gift packages for special occasions: Easter, Christmas, Children’s Day 
• Appreciation for seniority: additional days off, Atos Jubilee gifts 
• Remote working  
• Charity and eco initiatives

Please, attach your CV in English!

If you have any questions, please contact our recruiter: Vanesa Yordanova