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ITIL Service Delivery Manager with German
New
Other

ITIL Service Delivery Manager with German

Type of work
Full-time
Experience
Mid
Employment Type
Permanent
Operating mode
Remote
Eviden

Eviden

We are Eviden, the #NextGenTech leader. Eviden in Poland means over 20 years of experience and about 3000 experts. We’re delivering services globally in 3 areas: Digital, Cloud, Big Data & Security. Join us to expand the possibilities of data & technology!

Tech stack

    ITIL

    advanced

Job description

Online interview
Friendly offer

Key information about the role:

  • Service Excellence: You’ll lead a team of dedicated professionals, ensuring the highest standards of service delivery. Your focus will be on maintaining efficient processes, minimizing downtime, and exceeding customer expectations.
  • Main contact for the customer: You will be responsible for addressing and resolving process related customer queries and escalations.
  • Shift Flexibility: Our team operates on a rotating shift basis, covering both mornings (6 am – 2 pm) and evenings (10 am – 6 pm). This flexibility allows for work-life balance and ensures optimal coverage.
  • On-Call Commitment: As part of our commitment to reliability, you’ll participate in an on-call rotation, providing support 24/7. Your expertise will be critical during emergencies and planned maintenance.
  • Weekend Work: We believe in shared responsibility. You’ll join the team in planned weekend work, ensuring our services remain uninterrupted.
  • Hybrid Work Environment: We understand the importance of flexibility. Whether you prefer remote work or a hybrid setup, we accommodate your needs. 

 

Your responsibilities:

  • Ownership of one or more ITIL process 
  • Solid leading person that can collaborate with the team to set the priorities/requirements straight. 
  • Coordination of complex and escalated changes
  • Customer contact for processes and escalations
  • Managing a team of database administration and development support
  • Operational control and planning
  • Availability Management
  • IT Service Continuity Management
  • Service Level Management
  • Project Management
  • Finance Management
  • Reporting 

 

Our requirements:

  • German (C1)
  • English (B2)
  • ITIL experience
  • Excel intermediate
  • Service experience 
  • Experience with ITSM tools (SerivceNow, OSMQ, Remedy, Jira)
  • Confluence knowledge 
  • Project Management experience 

 

Nice-to-have:

  • ITIL IT Service Management Certificate
  • Prince Certificate
  • Contract negotiation experience
  • Finance Management
  • Transition Management experience

 

Our Offering: 

  • Wellbeing programs & work-life balance - integration and passion sharing events 
  • Private medical and dental care 
  • Benefits platform – shopping, cinema, sport etc. 
  • Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program 
  • Courses and certifications e.g. Google Cloud, AWS, ITIL 
  • Conferences and Expert Communities 
  • Gift packages for special occasions: Easter, Christmas, Children’s Day 
  • Appreciation for seniority: additional days off, Atos Jubilee gifts 
  • Remote working  
  • Charity and eco initiatives

Please, attach your CV in English!



If you have any questions, please contact our recruiter: Vanesa Yordanova


Undisclosed Salary

Permanent

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