Cluster Lead (Application Modernization Services)

As a Cluster Lead/Sub Cluster Lead you will be a part of our interdisciplinary skilled Technical Support Team. You will be engaged in application maintenance and change requests support based on ITIL. The main aim of the team is to execute supporting activities and routines related to application maintenance and monitoring. Multi-level incident and problem management for both software base and infrastructure services.

Tasks and responsibilities:

• Contribute to daily Application Modernization Services work
• Coordination of the DDM (Digital, Direct & Mobility Team
• Status meetings with the Project Management
• Status meetings / reports with the Customer Team
• Continuous Service Improvements for the Customer Service
• Incident and Problem Management
• Root Cause Analysis
• Creating / Updating Documentation
• Interacting with Dev Team / 3rd Level Support Team to resolve issues

Requirements:

• JSON and REST Services / APIs (rather understanding of CRUD operations)
• Experience with leading a small team in daily business (~10 People)
• German and English: B2+
• AMS / OPS Experience
• Error / Root Cause Analysis Skills
• Basic Knowledge about Software Architecture and Diagrams
• ITIL (ITSM, ServiceNow, JIRA). 

Nice to have:

• JavaScript / Typescript
• C#/Java - Basic knowledge
• Azure (AppInsights)
• Oracle
• SQL
• Process lifecycle understanding ( PM/CH/IM/SR)

What’s in it for you? 

• Wellbeing programs & work-life balance - integration and passion-sharing events 
• Private medical and dental care 
• Benefits platform – shopping, cinema, sport etc. 
• Co-funding of sport activities, e.g., Multisport & OK system cards, b-active program 
• Courses and certifications e.g., Google Cloud, AWS, ITIL 
• Conferences and Expert Communities 
• Gift packages for special occasions: Easter, Christmas, Children’s Day 
• Appreciation for seniority: additional days off, Atos Jubilee gifts 
• Remote working or commuting allowance, relocation package 
• Charity and eco initiatives 
• Flexible working hours 
• *Your benefits could vary depending on employment contract type

What happens next? 

• Quick conversation with HR 
• Interview with a Manager/IT expert/project representative (via MS Teams) 
• Feedback (1-5 business days after the interview) 
• Work like you want-remotely, in hybrid mode or at our office 

Please, attach your CV in English.

Nasze przedsiębiorstwo przestrzega zasad ochrony sygnalistów ustanowionych w dedykowanej procedurze zgodnie z ustawą z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz.U. z 2024 r. poz. 928), zapewniając wszystkim pracownikom oraz osobom ubiegającym się o zatrudnienie lub świadczenie usług pełną poufność i ochronę w zakresie zgłaszania naruszeń prawa.