O365 & Voice Technology Manager

Division: Group Technology Services (GTS)

The Group Technology Services (GTS) IT division is responsible for planning, building, and leading the global infrastructure of Euroclear. GTS provides IT service management to the operating entities across various Group markets. It ensures that IT systems and services operate at agreed service levels and benchmarked cost levels, supporting business processes during both normal operations and disaster recovery.

Role & Responsibilities:

By joining Group Technology Services Division, you will be leading a team that aims at:

• Setting up and professionally managing the collaboration team within Euroclear that manages all email, voice and O365 related systems
• Managing a team of IT professionals to take holistic responsibility of product backlog by maximizing value
• Liaising with application vendors and ensuring market practices are observed
• Taking accountability of modular architecture that allows development and absorption of various O365 & voice modules while ensuring consistent architecture approach
• Making sure security, business resilience, architecture roadmap and user experience aspects are taken care of as well as there is development of new functionalities
• Contributing to professionalism of IT and business functions by providing a stable and scalable process platform
• Transforming into Agile way of working
• Anticipating, identifying and assessing the latest technologies.
• Building relationships, both internally and externally, with key stakeholders at all levels
• Having “can do” attitude and focus on getting things done

Requirements:

• Broad knowledge of our IT infrastructure and good knowledge of Euroclear business is an asset.
• A wide breadth of architecture experience involving data centers and networks at the high end of the size/complexity scale
• Good insights in the O365 products and the MS roadmap. Having a high interest in innovation and how to bring this alive in the Euroclear ecosystem
• Managing the development of the team and making sure they have all the needed knowledge and means to support this complex environment
• Leadership Skills: Providing direction, Strategic agility, Self-reflection and Inspiring/Engaging are important skills needed to be a strong leader at Euroclear
• Interpersonal Skills: A candidate for this position will be a strategic and creative thinker, be result-driven with proven track of records, be self-motivated and proactive, be open and welcoming to change, and work comfortably in a constantly evolving environment
• Complexity & Problem solving: handles standard & non-standard situations with low level of uncertainty, covering multiple and new domains of expertise
• Decision making: uses sound judgment to take decisions within the operational domain. Fosters the development of new/improved procedures and methods within the own operational domain. Takes decisions/support the decision process of significant importance in the own operational domain
• Strategic approach and impact: Masters the delivery process and continuously looks for improvements to evolve own domain of responsibility. Drives the medium-term evolution of the own domain and looks how actions and decisions can impact on a longer term. Leads the change process at the implementation level within the own domain. Supports and participates to the change within the broader framework.
• Stakeholders Management: Builds network of internal relationships across the organization to deliver across domains. Uses persuasion and influencing skills to get required support. Upon request deals with external stakeholders or regulators on well-defined tactical or technical matters. Autonomously deals with tensions and disputes, looking for consensus and benefit for the company
• Autonomy and Leadership: Works autonomously on a large domain. Works within clearly defined (periodic) targets, with full responsibility of delivery. Provides regular feedback to management on objectives achievements. Has full autonomy on the decisions to be taken about a set of products / services / solutions / applications under one's own responsibility. Manages a medium team/group in the operational delivery of a sub-part of the business. You can tackle autonomously all types of architectural analysis and can provide global & pragmatic recommendations adapted to the company context with little guidance.
• You have excellent verbal and written communication skills in English
• You are able to deliver immediate actionable information combined with visionary long-term thinking
• You communicate clearly and maintain positive professional relationships with all internal and external stakeholders
• You have a strong organizational awareness and sensitivity

Join Euroclear, where people power our success. As a people manager, you'll align the aspirations of our talented team members with the purpose of the organization. Your role? Inspire, empower and grow your team to achieve goals efficiently. You'll nurture talent, delegate wisely, and drive performance with constructive feedback. Ready to shape our future and unleash potential? Join us now. 

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About Us

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system. 

What We Offer:

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries. 
• Practice your talents in a highly professional international environment. 
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

New ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working. 

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

About the Team

Group Technology Services (GTS) plans, builds and runs the global infrastructure of Euroclear, and is additionally responsible for the IT service management to the operating entities of the various Group markets. Group Technology Services operates its IT systems and IT services in such a way that, at an appropriate and benchmarked cost level, it can deliver the agreed levels of service to support the requirements of the business processes, for both normal operations and during disaster recovery.