Senior Site Reliability Engineer

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

We are looking for a skilled and proactive SRE Engineer to join our team supporting the stability and performance of core business applications. In this role, you will be responsible for observability using Dynatrace APM and for maintaining and evolving our CI/CD toolchain built around Jenkins and GitHub Actions. You will work closely with development teams to ensure smooth delivery pipelines, strong system reliability, and early detection of performance bottlenecks.

You will have the opportunity to directly influence the way we monitor and improve complex systems that are critical to our business, especially in high-performance environments where stability and traceability are key.

If you are passionate about automation, monitoring, and performance, we would love to talk to you.

How you will get the job done

• supporting stable and secure infrastructure operations activities
• developing and maintaining application observability using Dynatrace APM
• building and improving CI/CD processes with Jenkins and GitHub Actions
• monitoring system performance and proactively addressing production issues
• ensuring availability, scalability and reliability of business-critical systems
• defining and maintaining SLIs/SLOs in collaboration with product and dev teams
• partnering with developers and infrastructure engineers to implement SRE and DevOps best practices
• driving automation of operational processes and improving deployment pipelines
• contributing to incident response and post-mortem processes

Skills and experience you will need

• fluency in English
• experience in working as an SRE/DevOps/Observability Engineer
• solid understanding of Site Reliability Engineering principles (e.g. reliability, scalability, incident response, SLOs)
• hands-on experience with APM tools – ideally Dynatrace
• experience with designing and implementing log management, infrastructure monitoring, APM, and synthetic testing solutions
• knowledge of distributed tracing, metrics, and telemetry collection methodologies
• strong background in CI/CD tools – Jenkins, GitHub Actions, or equivalent
• good working knowledge of Linux environments and scripting (e.g., Bash, Python)
• familiarity with containerization and cloud-native platforms (Docker, Kubernetes, etc.)
• experience in software engineering (.NET, Java) or database administration (MSSQL, Oracle) is a strong plus
• excellent troubleshooting skills and a performance-oriented mindset
• strong communication and collaboration skills

Nice to have

• prior work experience in regulated, financial environments (e.g. banking, insurance, fintech)

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!