We are seeking a Senior BMC Helix Specialist to lead the configuration, customization and enhancement of our BMC Helix ITSM platform. In this role, you will drive the integration of advanced AI capabilities into our service management environment, ensuring optimal performance and user experience across the organization.
Responsibilities
- Rapidly enhance knowledge and understanding of ICT processes, tools and data requirements for the implementation of BMC Helix
- Support the design and implementation of BMC functions and services
- Own the detailed design for functional change within BMC
- Assist in the documentation of technical design and solutions for BMC Helix ITSM/Digital Workplace development
- Conduct working sessions for requirements gathering from functional and process owners
- Create workflows to automate ITSM processes and simplify steps
- Assist in the integration of BMC Helix to Azure DevOps and other third party tools
- Perform administration for the onboarding of ICT members and users in BMC Helix
- Provide internal technical support to ICT for BMC Helix during implementation, enhancement projects and ongoing operations
Requirements
- 3+ years of experience providing BMC Helix ITSM/Digital Workplace support in a customer focused organization
- Background in the BMC Helix ITSM/Digital Workplace development life cycle
- Excellent written and oral English communication skills
- Proficiency in MS Office applications such as Visio, PowerPoint and Excel
- Capability to work independently and as part of a team to deliver results, including effective collaboration with cross functional teams
- Competency in identifying and driving continuous improvement
- Knowledge of Microsoft Azure or similar cloud technologies
- Expertise in integrating BMC with external sources for data ingress/egress
Nice to have
- Certifications in BMC Helix and/or ITSM
- ITIL Certifications
- Familiarity with the Insurance Industry
- Degree-educated in Computer Science, Engineering, Mathematics or a relevant discipline
We offer
- We gather like-minded people:
- Engineering community of industry professionals
- Friendly team and enjoyable working environment
- Flexible schedule and opportunity to work remotely within Poland
- Chance to work abroad for up to 60 days annually
- Business-driven relocation opportunities
- We provide growth opportunities:
- Outstanding career roadmap
- Leadership development, career advising, soft skills, and well-being programs
- Certification (GCP, Azure, AWS)
- Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
- English classes
- We cover it all:
- Stable income (Employment Contract or B2B)
- Participation in the Employee Stock Purchase Plan
- Benefits package (health insurance, multisport, shopping vouchers)
- Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
- Referral bonuses
- Corporate, social and well-being events
- Please, note:
- The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview.
- We will reach out to selected candidates exclusively.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.