Team Leader of Support Team / Project Manager

Project Information:

• Area: technology/pharma
• Type of Work: 100% Remote, or hybrid in Rzeszów, Gdańsk, Wrocław.
• Project Duration: long term; first contract till December 2025.
• Availability to meetings with team: minimum 3 days a week from 15 - 19 CET.
• B2B up to 140zł/h

Summary:

The Project Manager will lead a support operations team for client software platforms built on Google Cloud Platform (GCP), focusing on delivering exceptional level 1 and level 2 support services.

Main Responsibilities:

• Lead a technical support operations team.
• Deliver metrics-guided L1/L2 support services.
• Drive continuous improvement in service delivery.
• Manage support teams and processes.
• Coordinate technical teams across different time zones.
• Analyze support metrics for service enhancements.

Key Requirements:

• 3+ years of experience in technical support or project management (GCP preferred).
• Understanding of Google Cloud services (e.g., BigQuery, Dataflow).
• Familiarity with HPC concepts (e.g., Slurm, parallel computing).
• Knowledge of HPC workload management and optimization.
• English and Polish language Level: B2, C1, C2.
• Proven experience in managing support teams.
• Strong analytical and communication skills.
• Experience with ticketing systems.
• Self-motivated problem-solving abilities.

Nice to Have:

• Project Management certification (PMP, PRINCE2).
• Cloud certification (Google Cloud, AWS, Azure).
• Experience with HPC in cloud environments.
• Understanding of containerized workloads.
• Knowledge of scientific computing libraries.
• Experience with ITIL service management frameworks.
• Background in data science or machine learning.
• Experience with continuous improvement methodologies.