Tableau Next / Slack Enterprise+ Engineer (h/f)

Summary

The role of a Tableau Next / Slack Enterprise+ Engineer focuses on designing and managing effective dashboards and workflows to optimize agent performance through data integration and visualization.

The primary objective of the role is to enhance decision-making processes within the organization by leveraging real-time data insights and enabling self-service capabilities for business users.

Main Responsibilities:

• Design KPI cockpit in Tableau Next, including calculated fields and live data cloud connections.

• Configure Slack Enterprise+ workflows and bot setups, ensuring proper channel governance and alert routing.

• Develop agent performance metric dashboards that highlight CSAT, resolution rate, escalation rate, SLA compliance, and revenue influence.

• Establish data source connectivity between Tableau and various platforms such as Salesforce and external APIs.

• Create operations notifications to build real-time Slack alerts for various business metrics.

• Manage dashboard governance, including version control and permission settings for published data sources.

• Facilitate self-service options by designing Tableau views for business users, training them for independent exploration.

Key Requirements:

• 3–5 years of experience in Tableau or BI delivery.

• Proficiency in Tableau Next, covering KPI cockpit design and live data connections.

• Experience with Slack Enterprise+ administration, including workflow builders and bot configuration.

• Strong understanding of data connectivity, especially with Salesforce and via APIs.

Nice to Have:

• Prior experience in designing dashboards with strong design sensibility.

• Experience in iterative delivery of BI projects, gathering feedback for continuous improvement.

• Familiarity with operational performance metrics and their implementations in dashboards.

Other Details:

Location: Paris - Hybrid | Duration: at least 6 months | Team: Part of a data analytics team | Tools/Methodologies: API integrations, dashboard management.