ServiceNow Solution Architect

🌍 Work model: fully remote.

📑 Assignment type: B2B – up to 54 EUR/h.

⏳ Project length: 12 months + extensions.

📕 Project language: English.

⚙️ Industry: pharmaceutical/healthcare.

The ServiceNow Solution Architect is responsible for developing and implementing cutting-edge solutions that enhance stakeholder value within the Digital, Data & IT department. This role focuses on ensuring technical alignment with ServiceNow standards while developing scalable solutions that improve patients' lives.

Responsibilities:

• Defining development standards and guidelines, ensuring alignment with ServiceNow.
• Bridging business requirements with technical solutions in ServiceNow.
• Ensuring coherence across ServiceNow IT modules.
• Assisting Product Owners in refining user stories and guiding developers on configurations.
• Advising on technical solutions to both internal and external developers.
• Keeping stakeholders informed about new ServiceNow capabilities.
• Contributing to the ServiceNow community.
• Participating in architecture boards for continuous improvement.
• Engaging in agile events within ServiceNow, supporting developers and contributors.
• Collaborating with architects and other stakeholders to minimize customizations and propose improvements.
• Ensuring the health and reliability of the ServiceNow platform and exploring automation opportunities.

Key Requirements:

• Over 10 years of IT industry experience, with 3+ years as a ServiceNow Architect or lead developer.
• 5+ years of hands-on experience with ServiceNow development.
• Proficient in JavaScript and coding best practices.
• Strong experience with ServiceNow integrations and frameworks.
• Background in IT processes with team leadership capabilities.
• Knowledgeable in SAFe and ITIL methodologies.
• Exceptional communication skills in English, including presentation abilities.

Nice to Have:

• Experience with ServiceNow ITOM Discovery, ITSM, and GRC.
• ITIL certification.
• Familiarity with CMDB, data models, and the CSDM framework.
• High cultural sensitivity to work across diverse teams.