Senior UX/UI Specialist – Microsoft Dynamics 365 CRM

Role Overview

We’re looking for a Senior UX/UI Specialist to play a key role in a large-scale transformation project for our client. Your mission? Turn complex service workflows into intuitive, user-friendly experiences—especially within CRM and Technical Service environments.

You’ll work at the intersection of design, business, and technology, helping teams deliver solutions that are not just functional—but truly enjoyable to use.

Key Responsibilities

• Design and optimize user experiences across Technical Service workflows and CRM platforms

• Improve usability and simplify complex service journeys for internal and external users

• Translate business requirements into intuitive UX/UI solutions

• Conduct user research, usability testing, and journey mapping

• Facilitate workshops to align stakeholders on user experience and design priorities

• Collaborate closely with product owners, developers, and business stakeholders

• Ensure consistency in design standards across global and multi-market solutions

• Support adoption by delivering user-friendly and accessible interface designs

Required Qualifications

• Strong mid-to-senior or senior-level UX/UI experience in enterprise environments

• Proven experience working with service workflows, Microsoft Dynamics 365 CRM, and enterprise digital solutions

• Strong portfolio demonstrating usability improvements and journey simplification

• Experience in process-heavy business contexts

• Excellent stakeholder engagement and workshop facilitation skills

• Ability to translate complex processes into simple, user-friendly designs

Preferred Profile

• Experience working in global organizations and multi-market environments

• min. 6+ years experience working with UI/UX within Microsoft Dynamics 365 CRM

• Familiarity with Technical Service or Customer Service domains

• Strong understanding of UX methodologies, design systems, and user-centered design principles

• Ability to balance user needs with business goals and technical constraints

Location: Remote
Start Date: No later than June 1, 2026
Duration: Until February 28, 2027 (with possible extension)
Workload: Full-time