Senior Product Designer

emagine is seeking an experienced Senior Product Designer for a consultancy assignment focused on improving onboarding, activation, and customer adoption experiences within a suite of communication products.

Please note that this role is based in Malmö.

Start: June or July

Duration: 6 months to start with

Location: Malmö, 2-3 days/week at the office

The assignment centers on designing intuitive customer journeys that guide users from initial setup through activation and ongoing product management. You will play a key role in simplifying complex technical workflows and creating seamless experiences across multiple communication channels and platform services.

Working as part of a cross-functional product organization, you will collaborate closely with Product Managers, Engineers, Researchers, and platform stakeholders to deliver customer-centric solutions that drive engagement, adoption, and business value.

Key Responsibilities

Design onboarding and activation experiences

• Design and optimize end-to-end onboarding journeys across messaging and communication products.

• Create experiences that help customers efficiently configure, activate, and manage services.

Simplify complex workflows

• Translate technical requirements, operational processes, and platform dependencies into intuitive and user-friendly experiences.

• Reduce friction and improve customer success through thoughtful interaction design.

Drive improvements through customer insights

• Utilize customer research, analytics, usability testing, and feedback to identify pain points and opportunities.

• Continuously iterate and enhance onboarding and activation flows based on measurable outcomes.

Create scalable user experiences

• Produce user flows, wireframes, prototypes, and high-fidelity designs.

• Ensure consistency by leveraging and contributing to established design systems and UX standards.

Collaborate across teams

• Partner with Product Managers, Engineers, Researchers, and platform teams to align design solutions with business and technical objectives.

• Support the creation of cohesive customer experiences across interconnected products and services.

Deliver hands-on design work

• Lead design initiatives from discovery and concept development through implementation and validation.

• Maintain a strong focus on usability, accessibility, design quality, and continuous improvement.

Your profile

• 4–6+ years of experience in Product Design, UX Design, or related disciplines.

• Proven experience designing SaaS, platform, or developer-focused products.

• Strong background in onboarding, activation, setup, configuration, or workflow-driven experiences.

• Excellent UX, interaction design, and problem-solving capabilities.

• Experience working with technically complex products and stakeholder environments.

• Advanced proficiency in Figma and experience working with design systems.

• Strong collaboration skills with Product Managers, Engineers, and cross-functional teams.

• Data-driven and iterative approach to product design.

• Portfolio demonstrating strong UX thinking, customer-centered design, and visual craftsmanship.

Preferred Qualifications

• Familiarity with compliance-related or process-heavy onboarding workflows.

• Experience working within multi-product or platform environments.

• Knowledge of AI-assisted design and productivity tools such as Cursor, Claude Code, or similar solutions.