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  • Senior IT Operations Leader
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    Senior IT Operations Leader

    Gdańsk
    Type of work
    Full-time
    Experience
    Senior
    Employment Type
    B2B
    Operating mode
    Hybrid

    Tech stack

      Team Leadership

      regular

      SQL

      regular

      Hadoop

      regular

    Job description

    Online interview

    PROJECT INFORMATION:

    Industry: banking

    Location: Gdańsk (hybrid model: 1- 2 days a week in the office)

    Remuneration: 170 pln/h +VAT

    Type of assignment: B2B


    RESPONSIBILITIES:

    • Develop in-depth knowledge of applications and provide hands-on support for resolving production issues
    • Own and manage end-to-end production execution processes, with a focus on delivering reliable and consistent outcomes.
    • Regularly update stakeholders on production execution status and key metrics.
    • Act as a central communication bridge between business units, IT development teams, and operations.
    • Work closely with business units and IT capabilities to resolve product issues.
    • Serve as the operations point of contact for all IT teams.
    • Validate, approve, and act as a gatekeeper for changes to the production environment.
    • Handle incident and problem defect management processes in alignment with established SOPs.
    • Coordinate with Scrum Masters to ensure swift and effective resolution of production issues.
    • Identify gaps in the existing production execution processes and recommend actionable improvements.
    • Leverage feedback and learnings to enhance operational practices.


    REQUIREMENTS:

    • Minimum 3-4 years of team leadership in IT operations.
    • Experience in the banking industry.
    • Experience with SQL, Hadoop.
    • Excellent verbal and written communication skills to engage effectively with diverse stakeholders.
    • Strong analytical skills to troubleshoot and resolve complex production challenges.
    • Strategic thinker with a focus on execution excellence.
    • Collaborative team player with a results-driven mindset.
    • Proactive and organized, with the ability to manage multiple priorities effectively.


    Undisclosed Salary

    B2B

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