Project Manager / PMO with ServiceNow SPM

Introduction & Summary

We are seeking a Project Manager / PMO with a solid background in ServiceNow SPM. The ideal candidate will have a minimum of 2 years' experience in PMO, Project Coordination, or Junior Project Management. Candidates should demonstrate familiarity with ITIL-based environments, particularly in Incident Management or ITSM processes, and possess strong organizational and communication skills.

Main Responsibilities

• Support project governance and coordination activities.
• Manage project documentation and deliverables.
• Facilitate communication between stakeholders.
• Assist in resource allocation and prioritization.
• Monitor project progress and performance metrics.
• Identify and mitigate project risks.

Key Requirements

• Minimum 2 years in PMO, Project Coordination, or Junior Project Management.
• Experience working with ServiceNow SPM.
• Exposure to Incident Management or ITSM processes (ITIL-based environments).
• Basic understanding of SPM areas such as Demand, PPM, Resource Management.
• Familiarity with ITSM modules, especially Incident Management.
• Ability to read and interpret process diagrams, workflows, and dashboards.
• Strong organizational and communication skills.
• Analytical mindset and willingness to learn more advanced SPM/ITSM capabilities.
• Ability to work with multiple stakeholders in a structured way.

Nice to Have

• Experience working with or supporting HR module integrations on ServiceNow.
• Experience with Jira, Confluence, Power BI, or similar tools.

Other Details

This is a dynamic role suitable for professionals eager to further their careers in a supportive environment, with potential growth in ITSM capabilities. Remote opportunities may be available.