Product Owner

Work mode: remotely

Assignment type: B2B

Contract length – until the end of 2026 + prolongations

Start – ASAP

Language – English

Industry - retail media

Workload: Full time

Work using your own equipment.

Summary:

The IT Product Owner plays a pivotal role in optimizing user productivity within the SF1 framework by managing product backlogs, ensuring effective sprint governance, and facilitating the adoption of AI features across Sales and Finance operations.

Responsibilities:

• Manage product backlog including sprint governance, acceptance criteria, and definitions across Sales and Finance agent use cases.

• Demonstrate familiarity with SF1 platform including Sales Cloud, Service Cloud, and Agentforce configuration.

• Scope and size use cases; transform friction points into actionable agent stories.

• Define and track adoption KPIs such as activation rates and error reduction, reporting metrics to V-Team Lead.

• Coordinate with BPO counterparts and development teams to manage dependencies effectively.

• Support change management by collaborating on user communication and training for agent releases.

• Maintain awareness of the Agentforce roadmap to identify relevant platform releases for SF1 productivity.

Key Requirements:

• Experience in IT product ownership within Salesforce ecosystem (3-5 years).

• Strong understanding of Agentforce product management including backlog management and sprint governance.

• Use case scoping & sizing experience.

• Proficiency in English.

• Adoption measurement — defines adoption KPIs (activation rate, time-saved, error reduction); tracks metrics and reports to V-Team Lead

• Dependency management — coordinates with BPO counterparts, IIT shared platform team, and Agentforce Developer on delivery sequencing.

• Change management support — collaborates with BPO profiles on user communication, training design and launch readiness for each agent release.

• Agentforce roadmap awareness — stays current on platform releases; identifies upcoming capabilities relevant to SF1 productivity use cases

Nice to Have:

• Experience with AI and agent features.

• Strong skills in user empathy and communication with Sales and Finance teams.

• Proficiency in French.