Pega Customer Decision Hub Consultants

Pega CDH Consultants

Inside IR35

Remote in UK

Initial 6 month engagement

emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector. We power progress, solve challenges, and deliver real results through tailored high-end consulting services and solutions.

We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication to delivering the optimal service for our clients. Our commitment is not just towards our clients — we aim to foster a positive and equitable working environment with our consultants and colleagues, which stems from our core values: Confident, Dedicated, Responsible, Genuine.

We are building a best-in-class Next Best Action (NBA) decisioning capability and are hiring experienced professionals to design, scale, and optimise decisioning frameworks across multiple markets.

This is an opportunity to work at the intersection of data, AI, and customer engagement, delivering personalised, real-time experiences in a regulated environment.

We are hiring for:

Lead Decisioning Expert

Own and govern the NBA decisioning framework across markets.

Key Skills:

• Pega LDA (mandatory)

• Deep Pega CDH expertise (NBA Designer, decision strategies)

• Decision frameworks (eligibility, arbitration, prioritisation)

• Omni-channel decisioning (real-time & outbound)

• Decision governance, explainability, regulatory awareness

• Strong stakeholder management & Agile delivery

Lead NBA Data Scientist

Design and optimise ML models driving NBA decisioning.

Key Skills:

• Pega CDH adaptive models

• Strong MLB / RTIM / arbitration logic knowledge

• Advanced Python & ML development

• A/B testing, uplift measurement, model governance

• Feature engineering & real-time vs batch decisioning

• Git, Agile, cross-functional collaboration

NBA Decisioning Specialist

Deliver decisioning use cases and personalisation strategies.

Key Skills:

• Pega PCDC (mandatory)

• Pega CDH / NBA Designer experience

• Decision logic configuration (eligibility, prioritisation, suppression)

• Testing, simulation & performance optimisation

• Strong business-facing communication

Nice to have: Adobe AEP, Financial Services, multi-market experience

Data Integration & System Engineers

Build scalable data pipelines supporting decisioning systems.

Key Skills:

• GCP (BigQuery) & Hadoop/Cloudera (mandatory)

• Spark, Scala, Python, SQL

• Data pipelines (batch & near real-time)

• Data modelling, governance & CI/CD

• Pega CDH integration experience

QA / Test Specialists

Ensure quality and performance across data and decision platforms.

Key Skills:

• Hadoop & GCP (mandatory)

• Test automation (Pytest, Robot Framework)

• Python, SQL, Bash

• CI/CD, Docker, Jenkins

• ISTQB certified

Our People

The ideal consultants will share our values and be aligned with our ways of working. As your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career.

The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle.

We pride ourselves on;

• Providing our people with a supportive culture, rooted in our values and driven by our purpose.

• Promoting a culture of inclusion, collaboration, well-being, and learning and development.

• Providing increased agility and flexibility within our hybrid working model

• Investing in employees’ growth through ongoing training and development

• Autonomy to take ownership of projects, making decisions and demonstrating individual expertise

• Providing an transparent performance and career management experience.

Our consultants are integral to delivering successful consulting engagements, addressing our clients’ most pressing business challenges, and build lasting value in disciplines such as:

• Solve sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction

• Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs

• Drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation

Interested?

At emagine, we are committed to building an international and diverse team by embracing our different backgrounds.

If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential. 

“emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin