Network Engineer

Start: ASAP/Flexible

Contract: B2B, long term cooperation

Work model: 12 days from the Warsaw office per month

Project language: English/Polish

Business trips: to Denmark occasionally

Recruitment process: 1 onsite interview (20-21.04) + 1 online interview

The Network Engineer is responsible for providing support on network-related issues, primarily focusing on network security and firewall administration. The main objective is to ensure the stability and security of the network infrastructure across various clients.

Responsibilities:

• Providing support on network-related issues, with a focus on network security and firewall administration.

• Managing daily incidents by troubleshooting, investigating, and resolving network-related tickets for different customers within agreed SLAs.

• Handling service requests by implementing network changes for various clients.

• Utilizing ITSM systems, preferably ServiceNow.

• Conducting network and security audits to maintain network stability for all clients.

• Updating the internal knowledge base and sharing knowledge within the department.

• Performing general maintenance tasks such as patching, requiring work outside of standard business hours.

Requierements:

• 6+ years of experience in a similar position with a strong understanding of general networking (routing, switching, firewalling).

• Proven experience in troubleshooting and resolving network-related incidents.

• Ability to implement network changes and follow procedures while creating new documentation.

• Advanced skills/knowledge in platforms such as CheckPoint Firewall, WiFi, DNS, and DHCP.

• Additional security knowledge (e.g., Illumio, micro-segmentation concepts) is a plus.

• Experience with high-availability data center infrastructures.

• Knowledge of the ITIL framework.

• Experience working with ITSM systems, preferably ServiceNow.

• Experience working in a multinational environment.

• Good communication skills and a customer-oriented approach.

• Helpful, curious, and proactive with a problem-solving attitude.

• Willingness to take on challenges and be a team player, especially in collaboration with teams in Poland and Denmark.