Microsoft Dynamics 365 Business Analyst

Location: Poland (hybrid work)

Industry: Banking

Contract: B2B

Are you passionate about leveraging Microsoft Dynamics 365 to drive innovative solutions and improve business processes? Join our team as a D365 Consultant and play a key role in implementing and optimizing CRM solutions for a global banking platform spanning 60+ countries.

Key Responsibilities:

• Participate in all phases of solution implementation, from analyzing customer requirements to configuring and testing Microsoft Dynamics 365 applications.
• Collaborate with stakeholders to gather, document, and analyze business processes, identifying opportunities for improvement.
• Provide expertise on Microsoft Dynamics functionality, aligning client processes with platform capabilities.
• Utilize Microsoft technologies and tools, including VSTS, PowerApps, and ALM stack, to deliver tailored solutions.
• Configure and customize Dynamics 365 applications to meet customer requirements.
• Conduct workshops, training sessions, and acceptance testing to ensure successful adoption of the solution.
• Contribute to practice improvements through suggestions and implementation of new processes and methodologies.

Qualifications:

• Senior-level consulting experience with 8+ years in Microsoft Dynamics 365 Sales implementation.
• Participation in at least 3 full lifecycle implementations.
• Expertise in Microsoft ALM stack with proficiency in VSTS/TFS for task tracking.
• Strong skills in business modeling, high-level solution architecture, and process-driven implementation.
• Proven ability to analyze business problems, document requirements, and re-engineer processes using best practices.
• Experience in conducting workshops, planning user acceptance testing, and delivering high-quality solutions.

Requirements:

• Deep knowledge of core Dynamics 365 functionality, application technology stack, and implementation methodologies.
• Familiarity with industry-specific best practices and process development.
• High analytical ability and problem-solving skills, with a focus on proactive solutions.
• Excellent communication, presentation, and client relationship skills.
• Strong team orientation with the ability to align work to project priorities and client satisfaction.
• Completion of applicable Microsoft product certification exams.