Microsoft Dynamics 365 Business Analyst (BA) – Senior Level

Senior Business Analyst

We are seeking a highly skilled and experienced Senior Microsoft Dynamics 365 Business Analyst (BA). This role demands strong expertise in business analysis to effectively translate technical service needs into actionable delivery scopes.

Key Responsibilities:

• Lead discovery sessions with Technical Service and Customer Excellence teams.

• Document end-to-end business processes, acceptance criteria, and user stories.

• Shape MVP scope and ensure alignment with strategic goals.

• Analyse cross-market differences and drive process harmonization.

• Support UAT planning, scenario creation, and execution.

• Act as a bridge between business needs and technical design.

• Demonstrate a strong understanding of customer service processes.

• Manage senior-level stakeholders effectively.

• Exhibit deep Microsoft Dynamics 365 knowledge.

Key Requirements:

• Proven experience in Microsoft Dynamics CRM / Customer Service transformation, particularly in multi-market environments.

• Minimum 5+ years of experience in CRM/Customer Service domains.

• Strong workshop facilitation skills with demonstrated success in global organizations.

• A senior-level profile with strong stakeholder management and facilitation skills.

Nice to Have:

• Background in working with global organizations.

• Experience with diverse market requirements and challenges.

Practical info:

• 3-4 days onsite in Greater Copenhagen

• 100% allocation

• Duration: ASAP - 28.02.2027