Ivalua Manager

• Work mode – occasional visits to the office in Krakow or Gliwice (1 day of onboarding from Gliwice).
• Rate – B2B, up to PLN 210/h depending on experience.
• Contract type – long-term cooperation for min. 12 months,
• Language – English.
• Start – ASAP (January ideally)

You will join to the Service Delivery Management team which is responsible for application maintenance and work of checking external delivery teams.

Tasks & Responsibilities:

SUPPLIER RELATIONSHIP

• Main point of contact for the service provider or external FTEs responsible for application maintenance.
• Compliance with the defined service or FTEs contract.
• Compliance with the quality and delivery of services provided and expected from suppliers, in accordance with the standards and norms defined in operations.
• Compliance with the SLAs and KPIs.
• Creation and analysis of KPI and SLA dashboards related to services provided by the supplier.
• Verification of the proper use compliance of group tools, in accordance with the standards and norms defined in operations.
• Follow-up and optimization of the budget related to supplier services
• Regular verification of process and service effectiveness, identification of areas for improvement, and implementation of action plans

DELIVERY FOLLOW-UP

• Coordination and operational intervention with the service provider(s) for:
• critical incidents
• urgent changes
• Participation and animation of operational committees for demand and change management.
• Management, validation, and updating of documentation, ensuring that documentation remains company property.
• Monthly pickings to check the operational implementation of the processes defined in the contracts (in coordination with supplier relationship management).
• Implementation of improvement plans (in coordination with supplier management teams) to address potential issues in service delivery

SKILLS:

• At least 2 years of experience with Ivalua as a Technical consultant.
• Experience with some management tasks (e.g. change/budget/incident/delivery management).
• Need to have experience with managing third party suppliers 

Nice to have:

• French - nice to have  
• Strong ITIL knowledge, ITIL 3 certification.