IT Support Specialist - Copenhagen

emagine is looking for a Danish-speaking IT Support Specialist to support an international client in Copenhagen.

This is a hands-on, end-user–focused role where you will be the primary point of contact for IT support in the Copenhagen office. You will ensure that employees — including senior leaders — have reliable, well-configured equipment and fast support when issues arise, keeping daily operations running smoothly.

You’ll work closely with the business, handling everything from onboarding and device setup to incident resolution, VIP support, and proactive maintenance of workplace IT.

Responsibilities

• Deliver and configure laptops, phones, and accessories for new hires

• Set up user accounts and ensure correct access rights

• Provide phone support via the IT hotline

• Log and manage tickets in Jira with clear prioritization and progress updates

• Perform proactive health checks on end-user devices and meeting room equipment

• Provide VIP support for senior leadership in a professional manner

• Work within SLA frameworks and coordinate with external vendors

• Manage software licenses and monitor renewals

Key requirements

• 4+ years of experience in IT support, comfortable supporting executive/VIP users

• Solid knowledge of Microsoft 365, Windows, and Intune

• Experience working with Jira or similar IT service desk tools

• Fluent in Danish and English (spoken and written)

• Clear and professional communicator, able to stay calm under pressure

• Well-organized, detail-focused, and able to prioritize in busy periods

• Service-minded, positive, and approachable

Start date: ASAP
Duration: 6 months + option for extension
Workload: 100%
Location: Copenhagen (onsite, 5 days per week)