IT Operations Specialist (Oracle DB & ETL)

PROJECT INFORMATION:

• Industry: Banking

• Location: Hybrid - Gdańsk, Gdynia or Warsaw 2 days in the office

• Assignment type: B2B 

• Rate: ~145 pln/h

Summary: The role of IT Operations Specialist is focused on ensuring the operational excellence, reliability, and performance of Oracle Database and ETL solutions within the Default Management technology team. This is a senior/expert-level position that demands hands-on operations management, troubleshooting, and cross-team collaboration.

Responsibilities:

• Take full, hands-on ownership from business delivery readiness to production run, ensuring operational excellence and efficiency.

• Provide daily, hands-on operational support, including monitoring, troubleshooting, problem management, and root cause analysis.

• Collaboration with cross-functional teams, including developers, analysts, and business stakeholders.

• Drive clear, timely communication with all relevant parties regarding incidents, resolutions, and ongoing operational matters.

• Accept, analyze, and resolve support tickets for Oracle DB and ETL solutions.

• Monitor database and ETL job performance, system health, and business process flows.

• Conduct proactive system health checks and preventive maintenance.

• Manage incident response and coordinate with stakeholders during critical issues.

• Troubleshoot complex issues in pre-production and production environments.

• Perform root cause analysis and document solutions.

• Execute database and ETL deployments following ITIL processes.

• Coordinate release activities across multiple environments.

• Manage deployment schedules and communicate with business stakeholders.

• Perform post-deployment verification and rollback procedures when necessary.

Key Requirements:

• ITIL Foundation certification

• 5+ years of hands-on experience with Oracle DB and ETL operations and support

• Strong knowledge of Oracle architecture and database administration

• Experience with Linux infrastructure and DevOps tools (Jenkins, Git, etc.)

• Solid programming skills (Python, Java, C#)

• Experience with monitoring tools and alerting systems (e.g., Splunk)

Nice to Have:

• Experience in financial services or banking applications

• Leveraging AI capabilities like GitHub Copilot to streamline workflows