Helix Configuration Engineer - ITSM & Catalog Configuration

Summary: The Configuration Engineer role focuses on ITSM (IT Service Management) configuration, with an emphasis on building and maintaining service catalogs and managing incidents. The position primarily aims to enhance IT service delivery through effective configuration practices.

Main Responsibilities:

• Configure Incident, Problem, Change, and Request Management modules in ITSM.

• Set up the Digital Workplace catalog and related service offerings.

• Implement approval workflows and define Service Level Agreements (SLAs).

• Maintain and update configuration documentation.

Key Requirements:

• 3+ years of relevant experience in ITSM configuration.
• Expertise in ITSM module configuration (e.g., ServiceNow).
• Experience with service catalog and workflow implementation.

Nice to Have:

• Knowledge of digital workplace solutions.
• Familiarity with workflow and approval processes.
• Previous experience in Incident Management and service level definition.

Other Details:

• Location: Not specified.
• Team Structure: Not specified.
• Tools/Methodologies: Primarily ITSM tools, specific tools not mentioned.