End User Engineer (Citrix / Intune / SCCM)

Introduction & Summary:

We’re looking for an End User Engineer who enjoys solving problems, improving services, and working with modern Microsoft and Citrix technologies. If you want a role that mixes engineering, troubleshooting, hands-on project work, and continuous growth — this is the place for you.

You’ll join a specialist team supporting medium and large organizations with complex, tailored IT environments. Every day brings new challenges, new technologies, and real impact on customer environments.

Main Responsibilities:

• Troubleshoot and resolve tickets within the client’s ticket system.

• Maintenance and lifecycle management for devices and applications in Intune and SCCM.

• Develop existing customer services according to the client’s Service Catalog.

• Participate in smaller projects involving new features and services for customers.

• Maintain and develop documentation on customer solutions.

• Troubleshoot Citrix client connectivity, performance, and configuration issues.

• Regularly maintain and apply approved updates to Citrix base images.

Key Requirements:

• 1st, 2nd and 3rd line support experience with mid-to-large customers (5+ locations, 500+ employees).

• Proficiency in Citrix Workspace & PVS.

• Proficiency in Intune.

• Knowledge of PowerShell.

• Experience with Virtual Private Network – RRAS VPN / Global Protect.

• Understanding of Active Directory and Entra ID.

• Proficiency in M365 & Defender.

• Experience with SCCM.

• Education at college/university level, preferably in IT.

• Professional English verbal and written communication skills.

Nice to Have:

• Experience with ShareFile.

Other Details:
This role involves working within a team dedicated to customer-specific solutions, providing ample opportunities for personal and technical development. You will work with various technologies, ensuring a dynamic and engaging work environment with a focus on collaborative growth.