Deskside Support

Want to make an impact? We offer that

Due to continued growth, we are currently hiring Deskside Support  to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.

Are you intrigued? Do you want to learn more?

A snapshot of your key responsibilities as Deskside Support would be:

·        Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals)
Troubleshoot software and operating-system faults, perform OS and application installations/updates

·        Image and deploy new devices, ensuring configurations meet corporate standards

·        Manage user accounts and permissions in Active Directory

·        Support network connectivity

·        Provide both onsite and remote assistance using tools like Teams Viewer and Citrix Director

·        Maintain accurate incident records in ServiceNow, meeting SLA targets and following up to ensure user satisfaction

Requirements:

·        Experience in a similar role

·        Expertise in diagnosing and resolving hardware issues

·        Proficiency in troubleshooting software and operating systems

·        Experience with imaging and deploying devices

·        Knowledge of Active Directory user management

·        Familiarity with network connectivity issues

·        Strong communication skills for remote assistance and documentation

Nice to Haves:

Experience with ServiceNow for incident management

Familiarity with remote assistance tools (e.g., Teams Viewer, Citrix Director)

So, are you ready to join our team?

It’s important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers.