Deskside Engineer

Want to make an impact? We offer that

Due to continued growth, we are currently hiring Helpdesk Support to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.

This role is primarily focused on internal customer service, ensuring that office floors are staffed to assist users with problems, explain equipment operations, and introduce new features. The position requires strong interpersonal skills, as it is highly interactive and client-facing.

Main Responsibilities

• Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals).

• Troubleshoot software and operating-system faults; perform OS and application installations/updates.

• Image and deploy new devices to meet corporate configurations.

• Manage user accounts and permissions in Active Directory.

• Support network connectivity.

• Provide both onsite and remote assistance using tools like Teams Viewer and Citrix Director.

• Maintain accurate incident records in ServiceNow, ensuring compliance with SLA targets and following up for user satisfaction.

Key Requirements

• Expertise in diagnosing and resolving hardware issues.

• Proficiency in troubleshooting software and operating systems.

• Experience with imaging and deploying devices.

• Knowledge of Active Directory user management.

• Familiarity with network connectivity issues.

• Strong communication skills for remote assistance and documentation.

• Exceptional people skills with a customer-first perspective.

Nice to Have

• Experience with ServiceNow for incident management.

• Familiarity with remote assistance tools (e.g., Teams Viewer, Citrix Director).

• Previous experience in a similar desktop support role.