Change Coordinator

Coordintator in area of Change & Service Management (Network Environment)

Overview
For a demanding client project in the network domain (e.g., firewall, end-of-life, service fulfillment), we are looking for an experienced Coordinator (m/f/d) who acts as a central interface between technical teams, customers, and management.

This role combines operational coordination, strong communication skills, and structured change management in a dynamic and partly regulated environment.

Role Objective
The Coordinator ensures that changes and service requests are delivered efficiently, with high quality, and in alignment with customer requirements and internal governance structures.

Your Responsibilities:

• Participate regularly in customer meetings and actively communicate with internal and external stakeholders

• Present and align changes with the customer (in close coordination with technical teams)

• Plan, coordinate, and schedule changes

• Obtain and track approvals (e.g., within CAB processes)

• Ensure quality and completeness of change documentation (including risk analysis and rollback scenarios)

• Create, review, and present reports and status updates

• Coordinate and steer external consultants in day-to-day operations

• Support and back up fellow coordinators

• Facilitate and lead meetings with technical teams and, if required, customers

Must-have:

• Fluent in German and English (written and spoken)

• Strong communication skills – clear, structured, and audience-oriented

• Confident and professional demeanor with strong presentation skills

• Quick comprehension and ability to understand and explain complex topics

Nice-to-have:

• Basic technical understanding of IT infrastructure / network environments

• Experience in Change and Service Management (e.g., ITIL)

• Experience in regulated environments (e.g., banking sector)

• Solid Microsoft Excel skills

What We Value

• Ability to act as a bridge between different stakeholders (technical teams, customers, management)

• Balanced communication style: assertive yet collaborative

• Structured and detail-oriented working style, especially in change processes

• Ability to perform under pressure and manage multiple priorities

• Team-oriented mindset and strong cultural fit within a collaborative environment

Framework & Environment

• International project environment

• Collaboration with internal teams and external partners/consultants

• Dynamic setting with a high level of responsibility

Other Details:

This position offers the opportunity to work in a collaborative environment, providing support and leadership during client engagements. The role may involve working remotely and requires adaptability to changing circumstances and requirements.