Business Process Owner (Salesforce/O2C)

Work mode – fully remote

Assignment type: B2B

Contract length – until the end of 2026 + prolongations

Start – ASAP

Language – English

Industry - retail media

Workload: Full time

Work using your own equipment.

Summary: The Business Process Owner for Finance (Order-to-Cash Operations) plays a crucial role in enhancing Finance operations through precise process mapping, stakeholder collaboration, and performance tracking. The primary goal is to streamline billing, collections, and reconciliation processes while ensuring compliance and fostering user adoption.

Responsibilities:

• Expertly manage the Order-to-Cash process, including billing, collections, reconciliation, dispute management, and revenue recognition.

• Utilize Salesforce platform to evaluate agent-assist automations in Revenue and Service Clouds, ensuring accurate validation.

• Lead User Acceptance Testing (UAT) by designing Finance-related test scenarios and documenting expected outcomes.

• Contribute to backlog by creating clear Finance user stories in alignment with business objectives and prioritize with the IT Product Owner.

• Ensure compliance with audit trails, approval chains, segregation of duties, and SOX controls in automation processes.

• Track and report on Finance adoption key performance indicators to the V-Team Lead.

• Document current and future-state Order-to-Cash processes, providing training materials for agents and onboarding users.

Key Requirements:

• 5+ years of experience in Finance operations focusing on O2C.

• Expertise in Order-to-Cash processes, including billing, collections, and revenue recognition.

• Proficiency in Salesforce platform for managing automations in revenue and service clouds.

• Experience in leading UAT and documenting test scenarios.

• Strong knowledge of compliance standards relating to financial processes.

• Ability to document and map processes effectively.

• Experience in a Salesforce-enabled environment.

Nice to Have:

• Prior experience in a role promoting user adoption.

• Background in change management within Finance teams.